Best Western Plus Grim'S Dyke Hotel

Superb

Setting is very nice a...

Liked: Arrived nobody in reception had to find someone.When we went for a drink wasps all in the bar …. My partner got stung.
Disliked: Obviously a wasp nest very close as outside people were tormented by wasps but nobody seemed interested was told we are aware about the wasps…..

Good

Very pretty hotel, spacious room,...

Liked: Excellent choice. Very tasty.Great service from staff.
Disliked: Nothing

A big disapppintment

Liked: Having been held up on the motorway for over 2 hours we were running late. Stopped for a comfort break and whilst there received a phone call from the hotel informing me that the room we should have had had been trashed and therefore was now unavailable. There were no other rooms available as everyone else had already checked in!!! I was offered a cancellation or they could offer me another hotel reasonably local. Neither were particularly near but we chose the Doubletree in Hilton at Elstree. It was more expensive and I refused to pay the extra so Grims Dyke agreed to pay the difference. On arrival at the Hilton the booking had been made, the difference had been paid and we had been upgraded to a Queen room. The receptionist here confirmed that all hotels overbook so if you are late checking in that's your hard luck. I would now pick the Hilton anytime as the staff, hotel and meals are all excellent. I was disappointed with Grims Dyke as I had stayed there 3 times before but at least they did what they promised and in future I will avoid the M4 like the plague.

Too expensive

Liked: Staff were friendly
Disliked: Rooms were tired and dated

Too hot

Liked: Nice clean hotel
Disliked: Room was very hot no air on

People matter

Liked: The professionalism, kindness & care received from staff.I arrived extra early at around 8 am due to a bad experience and the need to leave my prior accommodation. On arrival at Grims Dyke Hotel, I asked if I could leave my bag at reception until it was time to check in at 3 pm. The lovely receptionists phoned room service and asked that a room be prioritised and made up and I was invited to have a coffee whilst I waited. I asked if I could order breakfast as I was starving because I had been too scared to leave my room in the prior accommodation. When I arrived at the restaurant, the staff were expecting me, and while I was enjoying breakfast, I was brought my room key. My room was quiet, safe, and soothing. I was able to collect myself and I went for a walk in the neighbouring area for 3 hours. The kindness and care received by the staff meant so much and completely changed my day and my holiday moving forward for the better. Thank you!
Disliked: There was nothing I didn't like. My stay allowed time to gather myself in a friendly safe environment. I appreciated everything about this beautiful property and the neighboring area.

Good