Best Western Plus Grand Rapids MN

Exceptional

Superb

Liked: we got what was left, it was closing.
Disliked: when we checked in we saw a sign at the front desk that the water in the hotel was shut off until 5:00 pm which was a drag as we needed to shower and leave by 5.

Good

Exceptional

Liked: Very polite, very friendly.The most comfortable bed I have ever had at a hotel. We had a king bed room.

Bad

Liked: This is a mixed review. Our night stay was good. My husband suffers from mold toxicity so very difficult to find a place to stay. He had no issues and the hotel was very clean and staff was pleasant.
Disliked: Since my husband has had these issues, he can't stay many places. not even our home at this time. He has been sleeping in a tent and the nights are just above freezing where we live. We finally found a place he could stay and someone was willing to pay for him to stay a whole week. He checked back in the same day we had originally check out and they put him in a different room. He started to have a reaction about 15 min in room and asked if he could switch rooms. Answer NO. So he left and they refunded. Next day we called and asked if we could get the same room we originally had and they said yes. Next thing we know, we get a call back and they tell us they will not rent him a room and never gave us a reason why. So not much help for a disabled veteran.

Very good

Good

Liked: Clean
Disliked: Prices are high

Greetings was outstanding.

Liked: Clerk at check in was FANTASTIC!
Disliked: location hard to find. but really good spot

Exceptional

Liked: The staff were very helpful and courteous
Disliked: Could use a more comfortable chair in the room