Best Western PLUS Galleria Inn & Suites, Cheektowaga

Check in was easy; stay was comfortable; nice clean room; big bathroom; would stay there again.

Liked: Very clean; mostly quiet; breakfast was okay.
Disliked: Some noise from fellow guest in the morning at 4 am.

We had a great stay. Friendly staff, both at the bar side and the hotel. Would stay again if had to go to Buffalo again.

Liked: Great stay.

Liked: Room was very clean.
Disliked: Was not aware of the hotel dining.

We really enjoyed the stay at the Best Western Inn. The room were very clean and the staff was very pleasant and helpful. The bed was extremely comfortable. We would definitely stay again. Thanks for a great stay.

Liked: We were satisfied.
Disliked: I wished they served a warm breakfast.

brutal organization and experience.

Disliked: it was closed when we arrived and only found out THAT morning although having booked months in advance.

Non existent!

Liked: The customer service representative at the hotel was lovely.
Disliked: The hotel was closed for guests. We were moved to another hotel. I received a message from the hotel about 5 hours before we had to leave saying “call the front desk”. I spent over one hour trying to contact the hotel the phone just rang. We travelled to the hotel which looked like a disaster. No signage, outdoor pool area ( which was a huge factor in our decision to book this hotel) was empty with dirty laundry hanging all over the fence. When I entered the lobby there were people everywhere the woman at the front desk (who was lovely) informed me that the hotel had moved us to another hotel down the road. It turns out the phone lines were down (why I couldn’t call the desk) the hotel had become a shelter and they had a water main break). We were sent on our way to the Comfort Inn. It doesn’t get better

Superb

Exceptional

Liked: Everything
Disliked: Nothing

Very poor

Liked: Nothing.
Disliked: The property was not well maintained. No pool as advertised, pictures were miss leading. In s I m, I don't recommend that Best Western.

Very poor

Liked: Nothing.
Disliked: The property was not well maintained. No pool as advertised, pictures were miss leading. In s I m, I don't recommend that Best Western.