Best Western Plus Finger Lakes Inn & Suites Guest Reviews
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3.6 miles from Cortland centre |
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Jeffrey Mon, 15 January 2024
Exceptional
Kathy Sat, 23 December 2023
Very good
Liked: Close to where I needed to be
Disliked: Rooms not adjacent. Heating unit sounded awful
Anonymous Tue, 14 November 2023
Exceptional
Liked: clean modern excellent location very well maintained
Disliked: the manager who after I called hotel directly to confirmand all was perfect. once I got there he proceeded to tell me my room was more money and 1 king bed we were 4pplafter an argument in lobby he told me I should have called to make the reservation direct because things get lost in internet imagine all this after I confirmed day before - turns out after he was speaking down to me and threatened to call the police to have me removed - he was reading the wrong reservation. my reservation was in correct order . seems he had an issue with using non direct reservation services . he was so disrespectful in his tone with me and after all that is was his mistake . basically he was telling me he doesn’t stand behind booking .com reservations. I was very upset after a 4 hour drive. the hotel itself was great and I would stay again but that check in was a nightmare
Barry Wed, 25 October 2023
Exceptional
Jim Tue, 24 October 2023
Very good
Raj Sun, 15 October 2023
Nice hotel Friendly staff
Liked: Comfortable room. The whole hotel including the room was very clean, Good breakfast and nice coffee machine
Disliked: There was someone walking above us in the mornings.. They were very loud and it made every morning very unpleasant
Karen Wed, 11 October 2023
Nice hotel, clean , night...
Liked: Fine but took it to my room ( see belowNight staff was very friendly
Disliked: The morning staff person had a hacking cough & even brought out the breakfast. I couldn’t stand the thought of eating there & listening to him. He should not have been there!
Russell Wed, 4 October 2023
If you cannot get a...
Liked: Good location
Disliked: Price was too expensive.Towels were thin and wornBathroom was not completely clean.Breakfast was not great. Coffee machine was broken as was the pancake machine.Room was situated across the street from the main road so it was very noisy. Windows were inadequate and did not block out the noise.
Ryan Fri, 29 September 2023
Exceptional
Sue Thu, 28 September 2023
Slight imporvements would make me...
Liked: The room was adequate. The breakfast lovely, with one employee attentive to everyones needs. I also noticed same person thru that morning doing multiple tasks, very dedicated..
Disliked: The gym was a disappointment. Machines not working, temp too high,no towels, wipes, water and the anitibacterial soap dispenser was empty.