Best Western Plus Fergus Hotel

Very good

Comfortable and clean room. Staff...

Liked: 8 minutes drive to Highland Games.Clean , comfortable room and bathroom.Breakfast good with scrambled eggs, bacon, potato wedges, toast, coffee (brewed one cup at a time).Other options were vanilla coffee and hot chocolate.Staff nice.

It was a lot of...

Liked: The breakfast attendanat was courteous and helpful. She was able to provide a gluten free option for bread but there was not a designated toaster to toast it. The menu selection was pretty standard - the eggs were lovely as was the bacon. The potatoes were dreadful
Disliked: The room was not especially clean. There were what appeared to be coccoons in the corner of the wall near the door. The bathroom tissue was almost out of reach from the toilet (I have long arms and am relatively agile - a shorter person or one with balance problems could have risked a fall trying to get bathroom tissue). The shower felt unsafe to my friend - she did not see the shower mat under the sink.

Exceptional

It was a fine place...

Liked: The hotel is dated and way over priced. Water pressure was not good. The staff were friendly. Beds were comfortable. They are a little aggressive with the need to collect breakfast vouchers.
Disliked: The price is way too high for this hotel

Had a horrible experience and...

Liked: The Location was good.Very close to Elora and other surrounding attractions in Fergus
Disliked: The facilities were bad. The Bathroom latch of our room was broken, and we could not lock it impacting privacy. We reported this to the front desk on the same day we checked in. They pushed it to next day stating there is no one available to fix it in evening hours. The next day, no one came, and we had to go to front desk again to have someone fix it. The house keeping staff came and looked at it, but no one fixed it. We had to stay in the same room as we have been told all rooms are booked and they didn't have any alternate rooms. When asked for compensation, no compensation was given to us. We had a very tough and disappointing experience during our stay. We had to go down to the main lobby and use the public washrooms due to the broken latch. We had 2 rooms, and we had to request the guests from the other room to use their bathrooms affecting their privacy causing embarrassment to us. When we were checking out, the Hotel staff went to check our room and evaluate the damages. Wondering why the same hotel staff didn't do these checks when the previous guest had checked out to check the damages to the bathroom latch or did the hotel staff knew about these damages and did not disclose it to us deliberately and had hidden it from us so that we can go ahead with the payment. Even though booking.com had taken the payment from my credit card on file, this hotel makes you do the complete payment again citing the credit card charged previously will be refunded back. Until you make the full payment again, you will not be able to check in the hotel ( No matter if previously you had been charged on the credit card on file ). Advise to everyone, please check the rooms before you make the payment if you still want to stay in this hotel else better find alternate hotels where you have peace of mind and where you stay will be pleasant and comfortable.

Very poor

Exceptional

Exceptional