Best Western Plus Encina Lodge And Suites, Santa Barbara

Very nice hotel that was clean and quiet.

Liked: Nice quiet hotel; friendly staff; room was very clean.
Disliked: None.

Appalling hotel and staff ineffectual....

Liked: The bed was reasonably comfortable which is about the only positive thing we could say about our stay at this hotel!
Disliked: The room was sold to us a a suite and we thought we would spend a bit more for the additional room and comfort. However the standard of the room was shocking; it was really badly appointed and the amenities were completely lacking meaning it did not function as a suite at all. The air on did not work. There was only 1 glass for a room that was suppose to accommodate up to 4 people and there was no wine glasses at all. The balcony was completely overgrown with climbing plants meaning you could not sit out comfortably even though we had paid more for a pool view room. We complained at the front desk when we first arrived but nothing got fixed in our 4 day stay! Simply shocking especially considering the average nightly rate was circa $240!! Do not stay at this hotel! Shocking; simply shocking!!

Great

Liked: The place was beautiful. Loved the covered parking. The rooms were big. Loved that there were two suitcase holders in the room.
Disliked: The pool hours needed to be longer on weekend nights.

Good

Liked: Spacious, great living room. Bathroom amenities were fantastic. A great space for a family or group of travellers.
Disliked: Snack packs left in the fridge from previous guests. Also some old fruit in the fruit bowl. The suite is dated and needs redecorating.

Good

Disliked: Too far inland from the centre but I'm sure it was stated on the website.

Doesn't justify the cost

Liked: The location is good, it's pretty close to the downtown. The hotel has amenities such as a swimming pool, a garden, etc. We got a 2 bedroom suite which was nice as well.
Disliked: The night staff could have been better. Also, in our 2 bedroom suite, the AC for the master bedroom wasn't working at all. So, it was difficult to get good sleep. May be for the season, but the rooms were too expensive for what it had to offer.