Best Western Plus Durham Hotel & Conference Centre

Superb

I will never come back...

Liked: Location was okay had a good variety of things around. It was also nice to have free parking.
Disliked: The room was dirty, like beyond dirty. The floors made our socks black on the bottom so black we had to throw them out. There were bugs like ants all over the floors, especially in the bathroom. The bathroom had no shower curtain. Checked the bedding and it was okay but not as clean as other hotels I’ve stayed at. The safety lock was barely hanging on the wall, didn’t feel like it would help keep anything safe or locked.

Exceptional

Liked: There were lots of breakfast options. They were displayed in a clean and attractive manner. The eating area was comfortable and convenient to our room.

Friendly staff, great breakfast, clean...

Liked: Exceptionally clean bathroom and bed linenLarge room, comfortable bedsAble to open window for fresh airReasonable priceGreat breakfastVery pleasant and helpful staff
Disliked: Interesting layout of the hotel and a bit dated, lobby could be more inviting as first impression.

Superb

Liked: Staff was very friendly and helpful. The self-serve hot breakfast was a nice unexpected surprise. Room was clean and comfortable.

Exceptional

Liked: Thank you

Superb

Liked: All the staff were friendly and polite; the room was spacious
Disliked: I did not appreciate that the toilet paper was 3/4 used already, really don’t want to use something someone else may have had their hands all over. There was not a spare roll on the room either.The tv cable also went out in the duration of the night, had no signal

Good

Disliked: I had asked for a crib/playpen, they said they would bring it but never did, so went to front desk and asked for it again, then they brought a air mattress bed with no pump , and no blankets or sheets

Could be refreshed and a...

Liked: Needs updating
Disliked: The smell seemed musty.