Best Western Plus Dunfermline Crossford Keavil House Hotel Guest Reviews
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Write a review
Pamela Thu, 10 July 2025
Overall good value and a...
Liked: Good facilities and friendly helpful staff. Only negative points were that the carpet in the room was quite badly stained and dirty looking . The room was also beginning to look a bit tired and in need of refurbishment.
Sandra Tue, 8 July 2025
Very good
Tysoe Tue, 8 July 2025
Poor
Liked: Bed was comfy and room had a door out onto the back garden which was nice.
Disliked: The hot water stopped working in the morning, then they closed the leisure centre so none of us could get washed or cleaned. We booked it especially because it had a pool.Very inconvenient when we had a baby with us. Did manage to get a food refund for the food tho as a gesture of good will.
Ashsteph2013 Tue, 8 July 2025
Lovely hotel, peaceful setting, wonderful...
Liked: lovely hotel in peaceful surroundings, pool and jacuzzi very nice. Big shout out to Nicola from reservations, helped me with my booking, offered advice on travel options and just a wonderful person.
Suzanne Tue, 8 July 2025
Would stay again
Liked: Spacious, comfy room. Great breakfast. Friendly staff. Good location for us
Disliked: The healtch centre was closed while we were there but we knew that before booking. Would have been nice to be able to have a bar snack rather than a meal in the restaurant
Dawn Mon, 7 July 2025
Exceptional
Liked: Everything
Caroline Mon, 7 July 2025
Very good
Karen Sun, 6 July 2025
Great venue to stay if...
Liked: Lovely settingVery friendly staff
John Sun, 6 July 2025
Superb
Kate Sun, 6 July 2025
Photos are deceiving, would not...
Liked: NA
Disliked: The cleanliness was sub par… our bathroom smelled horrible!! I can see past a hotel being outdated but when the cleanliness is not up to scratch I can’t see past this. There was cobwebs on the wall, toothpaste marks on the taps, both bath and sink plug holes filthy, door handle in bathroom had something sticky on it and was filthy, dirty marks all over the walls, light switch disgusting, shower curtain was manky.. just really unacceptable. If I could add more than 4 photos I would! No staff available on checkout, rung the bell twice and had leave card on reception desk, needed to leave to attend an event.