Best Western Plus Cottontree Inn

Good

Easy check in, breakfast in...

Liked: Let us check in early as our flight came in before check in
Disliked: N/a

Superb

Very good

Will come back again

Liked: Great breakfast. Great location

Superb

Best Western Hospitality, cleanliness and...

Liked: Location was excellent, close to the freeway, easy to get to. Staff was friendly, knowledgeable, eager to help
Disliked: The breakfast was terrible. One of the reasons we stayed there was because it stated there was an excellent breakfast. Not only was it not excellent, it wasn't even good! The breakfast area itself was very small and cramped. You could only have three or four guests at a time in the very small serving area and we were all bumping into each other. The selection was VERY limited and I kept looking around thinking I was missing another section of the breakfast area. The toaster burned every piece of toast it cooked, the yogurt was in a large unit like an ice cream dispenser with only one flavor [not individual containers]. The french toast looked like it was made from cheap white bread which was then crammed into a warming pan - limp and soggy, the sausages were mushy [like they had been reheated several times] and the muffins small and gummy. Every single thing tasted like it had been laid out several times before and just re-heated. We tried to gag down our meal but ended up throwing it away and went out to Taco Bell [a block away]. We were shocked! We have stayed at several Best Western's and love them. To have a Best Western serve such low-budget, warmed over, third-rate food was not only surprising but totally unacceptable. Shame on them!

Good

Poor