Good overall. Courteous employees.

Disliked: AC was noisy. We asked for replacement linen and had to go to front desk to get them.

It was disappointing mainly due...

Disliked: 1) I arrived at 14.10 and was told that check-in was at 15.00 and that I had to pay 25 USD for early check-in; 2) The room was not cleaned or taken care of for 2 of the 4 nights I stayed. I asked about this and got different answers depending on who was at the front desk. One answer was that it is not part of the hotel's responsibilities unless I specifically ask for it, so I asked for it but again the room was not cleaned a second time. 3) The hotel was lacking in cleanliness and maintenance. For example, when I checked into my room, I found small pieces of paper next to the bed, the toilet had not been thoroughly cleaned. The gym had not been cleaned or only rudimentarily, etc. 4) The hotel was definitely understaffed, in addition to the lack of cleanliness of the rooms, every night I saw the front desk staff folding sheets and towels in the reception area where guests would normally sit. 5) Overall the hotel did not provide what it should have provided and guests pay for, I paid 1094,90 USD for 4 nights, which is daily room cleaning, replacing towels, making the beds, emptying the trash, etc. The same for the rest of the hotel interiors, the gym, was just a picture of " let it be”.

Exceptional

Exceptional

Exceptional

Great for value and location

Liked: Comfortable beds and clean room.

Superb

Liked: staff super nice. special shout out to Kat and Nellie who were very helpful. also peloton bike in gym.

Disappointing

Exceptional