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Best Western Plus Chena River Lodge eef - (855) 271-6236
Best Western Plus Chena River Lodge, 1255 TVSA Way, Fairbanks, AK -(855) 271-6236
Area: Fairbanks West
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BOOK ONLINE OR CALL - (855) 271-6236
3.9
HOTEL RATING: 
GOOD
3.9 out of 5 (338 Ratings)
3.5 miles from Fairbanks centre
BOOK ONLINE OR CALL - (855) 271-6236
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Hotel Description
This hotel is a 6-minute drive from downtown Fairbanks Alaska and Fairbanks International Airport. It provides free airport shuttle services and features spacious rooms with a 32-inch flat-screen TV. Every room at the Best Western Plus Chena River Lodge is equipped with free Wi-Fi and an MP3 connection. All rooms are warmly decorated with dark wood furniture and include a refrigerator and coffee maker. Guests of the Chena River Lodge Best Western Plus can enjoy an on-site massage and free access to the gym. Free parking is also offered. A continental breakfast is served each morning at the Best Western Plus. The University of Alaska is 2 miles from the hotel. The Museum of the North featuring art from 2000 years in Alaska's history is an 8-minute drive away.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
Other Amenities
` Airport Shuttle
` Free Breakfast
` Free Parking
` Pets Allowed
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Wheelchair accessible
` On-site parking
` shuttle service
` vending machine
` Free Wi-Fi
` Off-Site parking
` Daily Housekeeping
` English
` Convenience Store
` Electric vehicle charging station
` smoking allowed
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Free face masks
` Grocery delivery
` Food delivery
` Body thermometer available
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Internet access in public areas
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Best Western Plus Chena River Lodge Guest Reviews

Overall Average Score: 
Good (3.9 out of 5)

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5

Exceptional - 5 out of 5

Janelle Wed, 27 April 2022

Exceptional

4.5

Wonderful - 4.5 out of 5

William Tue, 26 April 2022

Superb

3.5

Good - 3.5 out of 5

Nancy Sun, 10 April 2022

Stayed to see northern lights....

Liked: The staff was so nice, every one of them
Disliked: The breakfast was repetitive.

5

Exceptional - 5 out of 5

Purva Sat, 9 April 2022

Highly Recommended Hotel!

Liked: location, staff, room amenities, staff, staff, staff..,incredible hospitality!
Disliked: there is NOTHING negative!

1.5

Poor - 1.5 out of 5

Sierra Tue, 5 April 2022

Poor

1.5

Poor - 1.5 out of 5

Deborah Sun, 3 April 2022

Poor

Disliked: noisy dog Barton one room. overflowing trash bins in common areas. inexperienced staff at front desk. nowhere did it say, nor were we told there was no cleaning service unless requested (what an unpleasant surprise). Then we were told we couldn?t get clean towels for 2nd day.

4

Very Good - 4 out of 5

Patricia Fri, 1 April 2022

Very good

2.5

Fair - 2.5 out of 5

Anonymous Wed, 30 March 2022

I enjoyed the nice breakfast...

Liked: it was with in walking distance to bus line pick up and dro off as well as near the Fred Meyer super market.
Disliked: the one evening/night shift front desk attendant ( it must be a mental block as I don?t recall her/ his name, but it had shark dark hair, heavy set with nasal septum pierced) has no business representing your company. She lacks any customer service skills period. ie: the TV in the room continued to not work and instead of saying something reasonable like ? I?m so sorry this keeps happening, I?ll look into it right away and see if I can remedy the situation ? all she said was : ?well, just reset it and see if it works? I eventually did get the cables to supply the service, tightened and got it to work off and on but that entire cable should to be replaced. I stayed there for 5 nights so there?s no excuse.

4

Very Good - 4 out of 5

Vicki Sun, 27 March 2022

Good location for our needs

Liked: Quiet and relaxing room. Bed was comfortable, breakfast had a good selection of options.
Disliked: There was one chair at the desk, no secondary comfy chair

0.5

Poor - 0.5 out of 5

Cristin Mon, 21 March 2022

Horrible...

Liked: Breakfast
Disliked: There was an issue with our booking. We were told to book for an extra night due to our check-in time. We were charged a no-show/late check-in fee ($ 141)because we did not arrive the night before (but we never were scheduled for that night in the first place). The room we were placed in had no working AC (so we did not sleep that night as the room was extremely hot 80-86 degrees and we were told there were no other open rooms). When we talked with the manager the next day she said the fee would be applied to our last night of stay as it would be quicker than a refund and gave us 50% off our room for the "2nd night" which was really our first and moved us to a new room. The new room also did not have a working AC and would not cool off (stayed at 86 degrees). When we notified the front desk we were told to sleep with our window open. They were able to fix it the next day around 11:30 AM so on the last night we did have a working AC. We were charged for 4 nights though we only stayed 3 and two of those had no working AC. I am unhappy that we paid over 400 dollars for the room due to the issues we had.

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Best Western Plus Chena River Lodge 1255 TVSA Way, Fairbanks, AK