Best Western Premier Chateau Granville Hotel & Suites & Conference Centre

I would definitely use this hotel again. Nice and clean; conveniently located with a good restaurant.

Liked: Upgraded to suite.
Disliked: Not really bad but fridge could have had some drinks in it.

The suite was spacious and clean.

Liked: The staff were very helpful and fun and the resturant in the lobby called The Edge served wonderful food and drink. The view from the balcony was very "entertaining" and the location of the hotel was central and close to theatres, shopping and fine food.
Disliked: There was a lot of night time street noise and would recommend earplugs or an upper floor.

We would definitely stay there again!

Liked: Beautiful suite - great view from the balcony. Very clean, spotless in fact!

Very poor

Liked: Good location
Disliked: Parents found a mouse in their room. While a different room was made available quickly and free breakfast for the rest of the stay, this is hugely disappointing. Also given the high cost paid I would expect a better standard.

Very pricey, add up too...

Liked: Staffs very nice and friendly
Disliked: Very expensive, too many homeless around

We had another reservation and...

Liked: It was very centrally located
Disliked: We were 5, the sleeping couch was really bad

Pleasant

Liked: Not a lot
Disliked: Price Parking alley was dark Room Was old Location was poor surrounded by homeless and drug users

Very good

Short distance from Stanley Park...

Liked: Great location, easy to find, very nice room. Beds were very comfortable. Staff amazing
Disliked: N/A

Exceptional

Liked: The staff were exceptional. The effort Bruce made to make us feel welcome during check in was the best customer service I have ever received. All the other staff were amazing too but Bruce was just anothet level
Disliked: Bothing

Lovely staff

Liked: The staff were so kind and welcomingI had room service and Max was so polite as all the staff were but he was exceptional.
Disliked: Bed was comfy room spotless location central lovely staffNothing to dislike

Convenient to locations we needed...

Liked: Breakfast experiences were good. Overall location to where we needed to go was great.
Disliked: Cost factor. $500 a night was a little steep. Having to basically beg for a "free" travel pass daily was frustrating. Restocking of certain amenities was lacking.