Best Western Plus Champaign/Urbana Inn Guest Reviews
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|2.2 miles from Champaign centre|
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Jamie Fri, 10 July 2020
My stay wore me out...
Liked: The staff was very welcoming and as accommodating as they possibly could be everything was very clean and modern it was actually a very nice motel unfortunately it had one major flaw and I consider it a flaw that will cause me to never come back
Disliked: What I didn't like was one thing with the guy at the desk I asked for extra pillows to help with my breathing because I am handicapped which I said so ahead of time that I was handicapped + needed extra pillows and he told me he felt I had enough on my bed I shouldn't need extra but then I saw how your handicapped accommodations were there were no handicap rooms by elevator doors on any floor there were no handicap spaces right up front by the doors that you go into on either side of the building and there were no ramps from the parking lot up onto the sidewalk in the customer parking spaces all the handicap spaces were in the very front and at least five car lengths away then when you get inside you find out that when you go up the elevator your room is at least halfway to 3/4 of the way down the hall this is not accommodating a handicapped person whatsoever not everyone has a scooter for a wheelchair and if they did someone would have had to pick it up if they wanted to park other than right in front of your facility that is the only place there is a ramp none around the rest of the building no handicap parking around the rest of the building no rooms in handicap areas inside the building I was very disappointed with this and wore out by the time I got to my room are You The Walker and I'm on oxygen and I have a broken back my lumbar is cracked an inch and a half up my spine through my vertebrae's Robert looked for other rooms that were more accommodating hoping one might be available there were none more accommodating and had I been in a scooter or wheelchair we would have had to park in front of your facility so many car lengths away and that would have been the only ramp I could have used in either one of those and the chair you have for the shower I don't know if you know this but these chairs hold different weights you get the wrong weight on that chair and they're too heavy you could have a lawsuit if that chair gives out very...
Anonymous Thu, 9 July 2020
Great quality for such a...
Liked: Everything was exceptionally sparkling clean. The hotel and room has a nice modern style. Beds were super comfy. Staff was nice and welcoming.
Abbey Thu, 9 July 2020
Sandra Wed, 8 July 2020
Liked: Staff was very accommodating to my request
Disliked: Clean and quiet
Luann Wed, 8 July 2020
Overall it was very short...
Liked: I liked the pool.
Disliked: The floor was dusty.
Brandon Tue, 7 July 2020
Liked: Staff was very friendly
Disliked: Nothing really all was good
Pierce Mon, 6 July 2020
Daniel Mon, 6 July 2020
Great stay bc if owner...
Liked: The owner was very nice and gave great costumer service will come back because of him!
Disliked: The manager at night was very rude to us and kept picking on us. She kept coming to my room and telling me we were being too noisy which we weren?t. She came up more than once and insisted that we were having a party. And threatened to kick us out. Over all she was really rude and unprofessional.
Tyler Mon, 6 July 2020
Darylee Sun, 5 July 2020
Liked: The bed was sooo comfortable