Best Western Plus Cary - Nc State Guest Reviews
Write a review
|3.0 miles from Cary centre|
Write a review
Demarcus Sun, 8 September 2019
James Sat, 7 September 2019
Liked: Cleanliness was A+. Everything except the phone worked...I fixed the phone. Check-in/check-out very smooth. Excellent internet. Mattresses and pillows very good.
Disliked: Breakfast was not great. Coffee warm not hot. Scrambled eggs at room temp on day 1. On Day 2 it was too crowded...breakfast room way small when fully booked. Day 3 was ok...omelets pretty warm, bacon ok, potatoes ok. Digital Clock in room is incomprehensible...kept beeping so I just unplugged it.
Edward Sat, 7 September 2019
Wouldn't stay there if I...
Liked: Bed was good and seemed clean. Bar in room was convenient. Room size was very nice. Maintenance man was timely, gracious, and thorough as we needed him immediately after we got into our room as the toilet and lamps were not working.
Disliked: Lamps were almost broken. Furniture needs replacing. Bathroom mirror looked moldy. Toilet is very low like elementary height. Paper goods such as toilet paper was flimsy. There is only one handicap room in the hotel. This is not the same level of quality as Holiday Inn.
Anonymous Sat, 7 September 2019
Liked: Location and comfort
Disliked: Halls and room smelled of smoke
Anonymous Thu, 5 September 2019
Liked: The beds where clean & wonderful & front desk was very friendly, when checking in.
Disliked: The carpet was slightly damp & room had a musty smell & door sticks. Just Ok for 1 nite.
Anonymous Tue, 3 September 2019
Liked: Outside of ac and pillows everything else was great.
Disliked: The air conditioning was well out dated and did not cool well for it to be summer. Pillows on bed were extremely soft. Other than that I enjoyed my stay. Location and accessibility is great.
Carl Mon, 2 September 2019
Very nice facility if not...
Liked: It is a great hotel property. Staff were great!! Our room was great!!! Our parking was great!!!
Disliked: I did not like the different levels in the hotel. We came for the entire weekend and, therefore, had many bags to take to our room. Our room was located on a hall that you had to use steps. I believe you should be able to take a baggage cart to your room and if not, then help should be offered to get your things to your room. This was my main concern. My spouse and I aren't as young as we once were so it was easy to get our things in our room. In addition, the coffee maker did not work. We like to make coffee in the room rather than having to go downstairs to get coffee,
Linda Thu, 29 August 2019
Liked: The Front desk attendant Vernard! Extremely accommodating and compassionate. Outstanding customer service skills.
Additionally, Mr. Holmes Gen Manager requested to adjust our bill as compensation for the shortcomings correct all problems and personally assured us on a return visit that there would be 100% satisfaction. We plan on a visit in November and look forward to this guarantee.
Disliked: Room cleanliness poor, hair and debris remained on bathroom floor cribs on carpet in arrival and day 2 and 3. AC/ heating in the room emitted a very offensive odor exacerbating my respiratory illness. Exhaust fan in bathroom broken it was reported the first day and never fixed. Second day we did not receive clean linen although the soiled was removed from the room. Vacuum Cleaner lying sideways with cord hanging down hallway, it was unsitely and unsafe. Non smoking not enforced, room smelled like tobacco in both room and Suites.
Darryl Tue, 27 August 2019
Kids birthday went great loved...
Liked: Great room great customer service
James Tue, 27 August 2019
Liked: Did not eat
Disliked: no fox sports