Best Western Plus Austin Central

Very poor

Liked: Location
Disliked: I have been staying at this hotel every month for work for over a year. Inhave had an issue at check in. This is the second time at check in that I waited over15 minutes to get checked in, I ALWAYS pay for my room in advance. The 1st time the front desk staff was too busy making free akcoholic drinks for the guests. He didn't even acknowledge me. These guys were lining up for these free drinks. The second time I stayed here, the same guy was at check in, and once again, it took over 15 minutes to check me in, he was on the phone. When he finally was free, he acknowledged someone else who came after me. He finally checked me in and gave me a room that smelled like mold. The lamps had no light bulbs except 1. I will not be staying here anymore.

Worth the money

Liked: The rooms were nice and clean, lobby and breakfast area were well maintained. The breakfast was good and a decent variety. Water warmed up nice and fast for my morning/late afternoon showers.
Disliked: The rooms aren’t the best at keeping noise out of the room from the highway as well as the people going in and out of there rooms at night. The pillows were not the best, took me a while till I got them at an okay spot.

Passable

It was a good experience.

Liked: Cleanliness
Disliked: Location

Good

Very good

Superb

Not staying here again

Liked: Nothing
Disliked: I had prepaid for a king size bed and ended up with a queen bed and was only thing they had left when I went to check in. Boogers were left on walls and stains on curtains. The AC went out the first night and nothing else was available and had to sleep in a 78° hotel room. Not staying here again.

Satisfied

Liked: Cleanness
Disliked: Location was really bad