Name: Best Western Plus Atrium Inn
Address: 17401 Interstate 35 North, Schertz, TX
Telephone: (888) 428-0221
Rating: 4.25

Conveniently located by 35- clean

Liked: Lovely property with indoor pool. Denny next door. Breakfast included
Disliked: No complaints

Exceptional

It was clean and comfortable,...

Liked: The place its self was nice and clean.
Disliked: The man at the desk in the afternoon shift was very rude and condescending, he didn’t put his phone down at all when I was speaking with him, and I would have liked to have a heavier blanket, the other best westerns I’ve stayed at had juice machines you could use anytime during the day.

Enjoyable.

Liked: Facility was very clean and the staff was friendly and helpful

The definition of comfort away...

Liked: Everything was amazing!
Disliked: Nothing to dislike

Unexpected stay and exceptional stay...

Liked: Excellent choices of food and presented well.
Disliked: Nothing!

Overly priced, but okay stay.

Liked: The architecture and pool area are fantastic. Breakfast was good.
Disliked: Over priced for the room we got. It smelled like wet carpet and the walls paint was chipping. Beds were okay not soft enough for my liking.

Probably would not stay there...

Liked: Nothing really
Disliked: Too close to highway. Think walls. Room smelled like really old cigarette smoke. Sink did not drain and there was no shampoo.

Very poor

Liked: Like the hotel and pool.
Disliked: Front desk person . Had a book and prepaid for one night. The person at the front desk insisted we had booked for 3 nights. Asked for my name told him and he pronounced it wrong, corrected him And he repeated " that's what I said". He even made a copy of the reservation and taped on the paper the 3 nights. I kept telling him I booked for 1 night, he then said to take it up with the 3 party who was booking.com. I showed him the proof and receipt of my 1 night receipt. He backed off and then said if we wanted we could stay the other nights. His attitude just turned out day upside down. We stayed at that hotel At least 5 other times but with this kind of welcoming we will no longer be back. The bathroom tollet was clogged up and the elevator was way too slow.