Name: Best Western Plus Arroyo Roble Hotel & Creekside Villas
Address: 400 N State Route 89a, Sedona, AZ
Telephone: (888) 420-1644
Rating: 4

Nice, but could have been...

Liked: Breakfast was ok but not great. Staff was very friendly.
Disliked: Sink and tub were slow to drain. Toilet handle had to be held down to flush. Screen door fell off track. Only two tissues left in dispenser. All of the clocks in the room had the wrong time. We felt the room was overpriced, especially since our view was looking out onto the street. If it was the Mountain View, the price would have been more appropriate.

Exceptional location with Red Rock...

Liked: Fantastic location, beautiful views, good parking, courteous staff, pool and gaming.
Disliked: Bathroom. This needs to be upgraded and made modern. Toilet should never be in with the shower.

Exceptional

Absolutely stunning breath taking views...

Liked: It was perfect as it was in DOWNTOWN Sedona. I would have liked a slightly more comfortable bed. The breakfasts were fabulous as was the staff and we received so much information from all of them ie places to see and how to get there, places to eat and even when to leave for Phoenix for our flight back home. The reason we chose Best Western Plus was the VIEW.

Exceptional

Don't mind paying for good...

Liked: location and view
Disliked: For the price the quality of the accommodations were low. The bath and bed linen in the room was old, low quality and not comfortable. All decorations and furniture needed updating.

Bad

Liked: I did not park on your property and would like a parking refund or I will have no choice but to do a chargeback for not only the parking but also the misleading website speaking of how great the place was when in reality it was not only terribly dated but filthy as well. Not only did you have to hold down the lever on toilet in a bathroom to make it flush, and you honestly couldn’t turn around in. The room came with two remote controls for one tv with no instructions as to how to operate at all. This all coupled with the fact you are charging $550.00 per night. I had just came from Vegas where I had a wonderful suite for $400.00 per night that made this place look even more like a dump.Again I am asking you to refund this parking fee or I will be left with no other options than to do a chargeback and go to social media to express my displeasure in the property. Please also know that I not only took pictures but also videos as well. I am certain Best Western would be very disappointed in the condition of the hotel room with their name on it. RespectfullyBrad Blackburn

It was nice. Nice view,...

Liked: The hotel is located in beautiful Sedona Arizona where every view is stunning., The hotel location was close to main street so my disabled wife could walk to many stores
Disliked: No staff to help us with our bags when we arrived on a snowy slippery Friday night. 1 man working behind the counter and no one else present to assist us. The driveway to the parking area is a very slick slope in the snow. No refills on coffee

We might stay again due...

Liked: At first, it seemed so lovely. We especially liked the babbling creek. However, the room was quite dirty - the carpet didn't look like it had been vacuumed, the bathroom door was gross, the bathroom wall was dirty, and there was no shampoo.
Disliked: The cleanliness of the room.