Best Western Plus Appleton Airport Mall Hotel

Good sleeping experience and quietness...

Liked: Good view of the pond. Bed was comfortable. And it was quiet.
Disliked: Hot tub was out of order. Ladder to the pool was missing bolts. Hotel Phone in our room didn’t work. Pictures were crooked in our room. Bathroom faucet in our room was loose. Shower rod was moved and previous holes and spot wasn’t painted or filled and was also loose. Pool area sink bathroom was out of order. Blood stains on the pool area floor.

Superb

Excellent

Liked: I loved the whole experience!

Very good

Disliked: Bathroom vent not hooked up

Enjoyable

Liked: Cindy was amazing with the morning breakfast. She was kind and friendly.
Disliked: Our water in the room was Luke warm which was frustrating . I’m older and need a hot shower in the morning to loosen up. Also the jacuzzi was broke down

Passable

Liked: Beds were comfortable
Disliked: Hot tub didn't work at all, our toilet was all wobbly... frig didn't work, in-room coffee didn't work. AND.... the lady checking us in was so rude!

Very good

Liked: Clean room. Most of the staff was friendly
Disliked: 2nd shift check in guy wasn't the most friendly. He might have been having a bad day but still pretend

Very disappointing, nothing seemed well...

Liked: Location, availability, continental breakfast
Disliked: Bed wasn't comfortable, the plumbing fixture in the shower was broken, the hot tub jets were not working and the hot tub was really dirty.

Pleasant

Liked: Subject: Feedback Regarding Room 219 – Best Western StayUpon arriving at Best Western for our stay, we were warmly greeted by a very friendly front desk staff member, which made for a great first impression.After checking into Room 219, I took a moment to inspect the beds to ensure everything was clean and up to standard. One bed appeared to be properly made with clean linens; however, the second bed had visible concerns. The fitted sheet contained several strands of hair and noticeable stains, and one of the pillowcases had what appeared to be dried bodily fluids, possibly boogers.As a former Executive Housekeeper, I understand the importance of maintaining a clean and sanitary environment, and I make it a habit to check linens wherever I stay.Outside of the bedding issue, the rest of the room appeared to be fairly clean and in good order. I chose to go down to the front desk to kindly request a fresh set of sheets without mentioning what I had found, as I understand the front desk staff is not directly responsible for housekeeping.I’m sharing this feedback with hopes it can be used constructively to ensure all guest rooms are thoroughly inspected moving forward.Thank you for your time and attention.Sincerely,Crystal Tyler