Best Western Plus Altoona Inn

disappointed

Disliked: The carpet is filthy and very worn.

Good

Very good

The location was great, but...

Liked: Pancake machine did not work---no microwave in eating area ---no decaf coffee in eating area --- no eggs one day --- no real or liquid cream several days --have celiac --they ran out of Cherrios and put a cereal with wheat in that bin causing cross contamination --- In room we liked the bed reading light, the light within the mirror in the bathroom and the motion lights that came on when you got out of bed a night
Disliked: see above about breakfast area --- carpeting in room was damp --no drawers to put clothing in --room felt too crowded to move around freely

friendly, very kind staff. VERY...

Liked: very clean
Disliked: the smoking so close to the front door

It was relaxing and comfortable

Liked: The lady at the desk was cool she had an awesome sense of humor! The bathrooms had body wash shampoo and conditioner dispensers!!!! I've never seen that before. And the pool was heated yes I loved my stay there and definitely will book again.

Great place to stay if...

Liked: Very friendly staff. Clean rooms. Location was excellent

Exceptional

Liked: beds were comfortable, the room was cool. Refrigerator and microwave in the room. Pull down shade to block the sun for sleeping in.

Good

Liked: It was close to Adventureland
Disliked: We had to get our cards reset for our rooms twice. The person at the desk said that sometimes there’s a trick to getting the card keys to work. In my opinion in a hotel, there should not be a trick to get the card keys to work. They should just work.