Best Western Plaza Hotel Saugatuck

Exceptional

Liked: Price was the lowest around. It was clean. Staff was friendly and helpful. Location was perfect.

Good

Not the best Best Western.

Liked: Proximity to city center.
Disliked: Slow draining sink. Brown colored water in faucet and toilet. The facility was not the best kept. Paid additional fee for occupancy rate.

Good

Definitely will stay again.

Liked: Excellent location to saugatuck. Clean rooms at a good price.

Everything was brown.

Liked: Convenient location, adequate parking, dated but clean property with pleasant owners and staff making an effort to provide a positive guest experience. Room comfort (bed/bathroom/TV/ lighting) was adequate. Families with kids might appreciate the swimming pool. Staff make an effort with the breakfast offerings.
Disliked: Dark and dreary guest room decor (brown walls, carpet, and bedspreads) with one small window that didn't admit much light. Room A/C unit pushed out adequate cooling but failed to control humidity. Several table lamps had USB ports but they didn't work for charging devices. Bath towels were scratchy and thin. We made these reservations about a month out so options in Saugatuck were limited, but still can't believe what we paid for 3 nights mid-week. This is clearly what the market will bear in Saugatuck which probably says more about Saugatuck than the property.

Staff pleasant and helpful

Great location, and a pleasant...

Liked: Room was spacious and stocked with towels, soaps, shampoo, coffees and condiments. Everything as expected. We didn’t make it to the complimentary breakfast (6 am-9:30 am), nor did we use the pool, so can’t comment on those things.
Disliked: Pillows on the king bed were smaller and not high end, just adequate. Bed was very firm, which some may like but not for me.

Good

Liked: easy to find and easy access to major roads and amenities
Disliked: shower head needs to be replaced , power was out for a few hours