Name: Hotel Pentagon
Address: 2480 South Glebe Road, Arlington, VA
Telephone: (888) 420-1643

Liked: All else.
Disliked: Noise from adjoining rooms.

No wash clothes? No transperancy...

Liked: Hotel Pentagon was in an okay location for our trip. The continental breakfast had good variety and was consistently tasty. The appliances in our room worked and I feel that the housekeepers did an excellent job with what they were given.
Disliked: It took us three days to receive washcloths, a basic amenity, when we repeatedly asked at the front desk. They were always “in the wash”….they can’t ALWAYS be in the wash. A nice lady who worked at the front desk was the only staff member to actually help us receive linens. The room had several parts in disrepair; there was no chain lock in the door, though there was evidence of there once being one. The sink in the bathroom had no handle. The room had a musty odor, which I think may have come from the air conditioning. Maybe a new filter or maintenance was needed? Another amenity we were paying for was the pool. Not only was the pool closed, the grounds were unkempt. We were not given full transparency in the closure and lack of pool access, which is, as mentioned, one reason we paid to stay at this specific hotel.

Superb

The building and grounds were...

Liked: Good, hot breakfast, super friendly staff. The toilet, sink and tub (in room) were very clean.
Disliked: Pool was out of order. Bathroom door (in room) was dirty with a broken lock. General run - down appearance of building/grounds. I was embarrassed when I pulled into the parking lot, because this I had told my family that I had booked a "nice" hotel. The website photos were misleading.

Exceptional

Liked: It was quiet and safe
Disliked: Nothing

Superb

3 stars but the service...

Liked: Staff the reception and room service
Disliked: Deposit of 200 USD when I extend the reservation through website booking.com because it is new reservation I need to pay 200 USD every time and to claim it from my bank from Saudi Arabia it takes 21 business days. It is my mistake and my bank service but the hotel should consider that some customers are from out USA and the banks are different

Poor

Modern day problems

Liked: Location Breakfast
Disliked: Basic tv with a static picture walls were very thin -we heard everything from the next room including whenever the room next to us started the shower - we heard it as if we just turned ours on.

Overall great experience

Liked: We loved the convenience of the bus that takes you to the metro.
Disliked: The only thing that we did not like was the first morning we were there. They were 1520 minutes late serving breakfast and that morning we were on a very tight time schedule.