Best Western Pentagon Hotel - Reagan Airport Guest Reviews
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|3.9 miles from Arlington centre|
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Tad M, Raleigh, NC Sat, 28 July 2012
Liked: All else.
Disliked: Noise from adjoining rooms.
Vanessa Thu, 17 January 2019
great everything! I'll be back!
Liked: Great Place! Always coming back! Good breakfast, clean and good service. It's just great.
Disliked: the snow piles and Icy roads inside the hotel...although, I know it ws a cold cold night.
Reynolds Thu, 17 January 2019
It was fine.
Liked: Vegetarian sausages and fruits.
Disliked: There was a cockroach in my room.
Nick Tue, 15 January 2019
Liked: Everything! The property?s accessibility was great and it was literally minutes to downtown Washington DC. The layout was nice and the amenities were great!
Disliked: No complaints!
Deborah Thu, 10 January 2019
Julien Sun, 6 January 2019
Liked: Clean, comfortable, good breakfast, easy to find and to park , close to the airport DCA (10 min)
Disliked: AC too noisy during the night, check out could have been quicker, bathroom ceiling really low (but I am also tall 6?3)
Anonymous Sun, 6 January 2019
Hotel with a good location...
Liked: Breakfast contents, free parking and free shuttle bus. Hotel staff, (especially Mr. Stephen) are helpful and cooperative. They tried their best to make our stay comfortable.
Disliked: rooms are not up to the mark, not so comfortable, bathtub is old. Hot and cold water taps are hard to adjust and sudden flush of hot or cold water. It is pretty hard to control.
Irving Fri, 4 January 2019
Despite previously good stays at...
Liked: The BOOKING.COM Customer Service person saved my night/morning by forcing the check-in person at Best Western Pentagon location to honor my reservation after he unexpectedly canceled it. I was very tired, very upset, and very stressed out to be confronted with the situation at the hotel. Thank you again to BOOKING.COM!!!
Disliked: Person at the check-in counter canceled my reservation claiming I was a no-show, even though I obviously was not (just delayed). It should not matter what time I get to the hotel (I arrived at the hotel around 5:30am on 1/2 due to family and travel issues...my booking was for 1/1 through 1/3) if my reservation is nonrefundable. The person was rude and unprofessional....offered for me to reclaim the room I booked at walk-up pricing or come back later in the day at 3pm for check-in. After traveling all night to get there, no one wants to hear that their reservation was unexpectedly canceled nor be treated in that manner. There was no reported requirement to inform the hotel if my travel plans were delayed and according to the BOOKING.COM CS person, my reservation was still active in their system. At the very least, the hotel should have made an attempt to contact me for status before attempting to cancel from their end for any reason. Lastly, the room the hotel check-in person finally gave me was missing towels and the room key he gave me didn't let me back in my room later in the day. BEYOND UNHAPPY!!!
Verified Hotel Guest Tue, 1 January 2019
Liked: Fresh Hot breakfast,good dining room.
Disliked: Washroom is leaking, water is leaking from somewhere from washroom to the outside of the floor. Not good for sound insulation, the walkway just out side of the window,the curtain doesnt good shield. Anyway, can compared with Holiday Inn express
Stash Sun, 30 December 2018
Disliked: The property needs major refurb.. broken knobs.. minutes after check in I had to run to the reception asking for maintenance to look into the room inspite of calling them. Reception staff .. one lady in particular needs some training as standing in queue not only me but few other guests saw her swearing under her breath at the guests she was attending. Not a good sign of customer service. People standing behind me were to stay for 4 days and were actually reconsidering their decision after watching this.
Jasmine Fri, 21 December 2018
Liked: Breakfast Free parking
Disliked: Was not stroller accessible