Name: Best Western Palm Beach Lakes
Address: 1800 Palm Beach Lakes Boulevard, West Palm Beach, FL
Telephone: (888) 420-1643

Best Western Palm Beach Lakes Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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It fit my simple needs...

Liked: A simple room with a bed, coffee maker, bathroom, TV. breakfast was okay.
Disliked: location limited access to only one entrance/exit. Toilet too close to shower and too far from paper holder.

I was very pleased with...

Liked: I was very impressed with the appearance of the outside of the building on the property and the lobby was beautiful. The members of the staff I interacted with were very friendly and helpful. The pool and surrounding area was scenic and beautiful.My room was clean and comfortable as was the bed and furniture. I slept very comfortably.
Disliked: There was no waffle maker at breakfast. I would've preferred if there was a waffle maker.

Exceptional

Good

Disliked: I checked in after 8:30 pm. I absolutley did not like the lady at the front desk attitude. She was not at all polite. If this is what hotels are calling customer service then this country needs an awakening and maybe go to different countries and see how customer service is provide. Very disappointing experience the minute you walk-in and are greeted. Front desk staff is basically the front runners and the first impression of hotels.

Poor

Disliked: The staff was not friendly, the food was bad and there were people playing dominoes and yelling until very late in the night.

Exceptional