Good

Liked: Good location close to airport and highway 95. Was able to take breakfast outside to some tables overlooking courtyard and pool. Nice.
Disliked: Gym is bare bones and dimly lit. Room felt dimly lit as well, small bathroom. But clean and quiet.

Discrimination against the disabled

Liked: Hi my name is Janette Clevenstine I stayed at one of your hotels best western palm beach lake FL and I?m very disappointed as I made reservations for a disability accessible room for 4 females one which is wheel chair bound one who is on a walker I was told at time of check in room 181 was handicap accessible to pull in front of our room once we entered room to no handicap ramp the patient was unable to be wheeled to bathroom due to door being way to small front office was called to which Kate responded to with they have no disabled rooms available so I spoke to a manger whom sent a employee gentleman to our room who told us if we left now we wouldn?t be billed and then proceeded to tell us what the women at front desk had told him that we only wanted to know about smoking then he goes on telling us he read our comment and he seen we requested a handicap accessible room So basically my patient was left to pee in her pants due to staff members not listening lying and sending an employee down to tell us we can leave now and won?t be charged how very professional I?m so disappointed I?m going to be contacting local news and also just to inform you everything was recorded from the employee who came to room 181 I will be seeking legal action you may want to consider better training for employees on the disabled format I?m not at all impressed with the treatment we have received and I won?t be staying again I?m sorry for the long complaint but it all honesty someone needs to draw Aline between fair treatment and wrong!!! I seriously hope you take action against all 3 employees involved and consider looking up laws on disable because I?m sure a lot of folks will disagree with how these girls were treated
Disliked: Hi my name is Janette Clevenstine I stayed at one of your hotels best western palm beach lake FL and I?m very disappointed as I made reservations for a disability accessible room for 4 females one which is wheel chair bound one who is on a walker I was told at time of check in room 181 was handicap accessible to pull in front of our room once we entered room to no handicap ramp the patient was unable to be wheeled to bathroom due to door being way to small front office was called to which Kate responded to with they have no disabled rooms available so I spoke to a manger whom sent a employee gentleman to our room who told us if we left now we wouldn?t be billed and then proceeded to tell us what the women at front desk had told him that we only wanted to know about smoking then he goes on telling us he read our comment and he seen we requested a handicap accessible room So basically my patient was left to pee in her pants due to staff members not listening lying and sending an employee down to tell us we can leave now and won?t be charged how very professional I?m so disappointed I?m going to be contacting local news and also just to inform you everything was recorded from the employee who came to room 181 I will be seeking legal action you may want to consider better training for employees on the disabled format I?m not at all impressed with the treatment we have received and I won?t be staying again I?m sorry for the long complaint but it all honesty someone needs to draw Aline between fair treatment and wrong!!! I seriously hope you take action against all 3 employees involved and consider looking up laws on disable because I?m sure a lot of folks will disagree with how these girls were treated

Good

Liked: Good location & staff friendly
Disliked: Safe deposit box at reception and not able to unlock own box

Passable

Liked: Location was convenient.
Disliked: Room was worn, small, dark and looked nothing like the pictures. Was expensive for the quality of the room.

I plan to stay there...

Liked: I loved it better than my first hotel. Everything worked it was clean and it wasn?t false advertising

Superb

Liked: Beautiful garden/patio, and pool. No pool towels, three days we stayed there.
Disliked: Old, partially shabby, not well managed hotel. We were there three times in the last years. The charme of the hotel gets lost. Staff is not well trained and skilled. Was disappointed, how the hotel's changed.

Disappointing

Liked: I liked the convenience with respect to locations I needed to get to.
Disliked: I did not like the smell of the rooms as it smelled musty and mildewed. I kept an air freshener in the room to keep the mildewy smell down. The bath tub also had poor drainage as the water did not drain properly during my shower.

Fabulous