Liked: Very friendly staff and very clean.

Great

Liked: The night manager was excellent. Very helpfull and friendly

It was ok. We were...

Liked: Location good
Disliked: Well it would have been nice to get a heads up that a festival was going on. We could not get to the hotel. Had to call hotel several times find out a back way to get to hotel. Very flustrating! Also requested a wake up call that we n very received.

Exceptional

Exceptional

Excellent

Liked: I really liked the staff, it made all the difference to be welcomed and knowing everything was taken care of before we even thought of it, loved they asked us if we wanted our room serviced, made things so much easier. Loved the hygiene product were all natural and paraben free.
Disliked: I wished there were more options in the brochure folder had more suggested places to eat or that deliver that was near by, the fire alarm did go off one morning and then abruptly turned off, so it would have been nice for someone to inform us even by phone that everything was fine, we had to figure that put on our own.

Exceptional

Exceptional

Liked: The customer service is phenomal!! If I come back to buffalo, I will be staying at Best western!! Everyone I talked to was so friendly and very helpful!! Thank you for the pleasant stay!!
Disliked: All was perfect!!

Fabulous

Liked: staff were nice, food was ok and the room was ok

had a great romantic evening

Liked: Loved my jacuzzi tub
Disliked: carpet had something sticky on it by the door