Best Western O'Hare/Elk Grove Hotel

Very good

Exceptional

No airport shuttle

Liked: Nothing
Disliked: I chose this hotel only because of transfer and when I arrived with my 5y.o son after exhausting flight, they say me that they don’t provide shuttle service anymore. I had to pay twice for a taxi, that doubled my expenses for this stay

Pleasant

Superb

Exceptional

Not worth the risk

Liked: The breakfast had lots of food and drink options. I really liked that the pastry cabinet had all the pastries wrapped up so you knew no one had touched them. The free airport shuttle was also super easy to find at the airport terminal based on their instructions and left regularly from the hotel. It only runs between 7am and 11pm though unlike most airport hotels that have a 24/7 shuttle so don't book if you need transport outside these hours. Also the shuttle won't run past June 1st due to the hotel being demolished soon (June 28th 2025 according to their website).
Disliked: The carpet was sticky in patches which meant I didn't want to take my shoes off in the room as I had no idea what was on the ground. They didn't give me any towels in the room either and the combination of the two made me wonder if they had only half cleaned the room. The biggest problem however was in the morning they gave a guest (an air hostess checking in early) a key to my room and she came into my room. It was 1 hour before the checkout time so I was still allowed to be in the room I had paid for. This really freaked me out and when I went to talk to the reception staff about it there was only a cleaner there and she didn't care - only wanted to know if I had left the room so they could clean it. I wouldn't stay here unless you don't mind taking the security risk. I got the impression that the staff didn't really care about customers which might be due to the hotel being demolished very soon to make way for a new development (June 28th 2025 according to their website) so returning customers aren't a priority.

Very good

Liked: Everything was good, great breakfast

Disappointing

Disliked: There were ants in the room we stayed in. Someone left a gummy worm behind the dresser between the beds and a pile of ants were on the floor and climbing in one of the beds.