Best Western Oakbrook Inn

Poor service, broken amenities, no...

Liked: The location was close to my job site. It was also close to a very nice LA Fitness location which had a very nice pool and I could do my running around the offices nearby.
Disliked: There was a water main break while I was there, water was murky and not drinkable, fire alarms went off and fire dept. had to be contacted to shut them off. You had to ask for housekeeping to come to the room in order to get it cleaned. No peanut butter on the breakfast buffet, no water in the exercise room water dispenser and exercise room smelled of mold and mildew smell from water main break. Hotel staff acted like they did not care about their guests and just there to do a job. I tried but couldn’t reach anyone at Booking.com’s 1-800 number to report the problems.

Exhausting

Liked: It is close to my job site
Disliked: Where do I start? The manager is unfriendly and avoids resolving guest issues unless directly confronted—and even then, nothing gets done. Staff discuss guest problems openly in front of others, which is completely unprofessional.There was no water when I arrived. They offered to move me to a lower-quality hotel across the street or cancel, but since I booked through Booking.com, that would’ve been a hassle. I couldn’t reach anyone due to long hold times, and I’ve learned that if the hotel cancels and Booking.com doesn’t confirm, you still get charged—so I stayed to avoid being double billed.They placed me in a room facing the freeway. Despite the noise, I managed to fall asleep early, as I told them I would—only to be woken by a staff call saying the water was back on. When I brought it up the next day, another employee denied it, then admitted it after I pushed.To top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes. These aren’t real amenities. Other than being close to my work site, there’s no reason I’d stay here again.

It was okay.

Liked: I was delayed by 10 minutes and the breakfast was gone.

BETTER THAN I EXPECTED

Liked: The staff was very friendly. The breakfast bar was better than the last 2 hotels i visited. Gravy was cold but otherwise everything was good.
Disliked: My bathroom flushed itself 3 times every night at 4 am.

Exceptional

Liked: Everybody was nice

Good

Good

Exceptional

Liked: Very clean
Disliked: Breakfast

Disappointing

Liked: Comfortable bed and pillows
Disliked: It was outdated and very noisey