Best Western New Kent Hotel Guest Reviews
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Write a review
Anonymous Mon, 25 August 2025
Never agains.
Liked: Only the location was good
Disliked: It’s was extremely bad. The bath tub was dirty, found some women’s hair. The showerhead had mould on it. On day 2 the shower was just about drizzling water, could’ve done better with a watering can. On day 1 the bathroom floor had used tissues. At the time of arrival (3rd aug) I asked for the room to be fully cleaned on day 2 (4th aug) it was not done. I asked the gentleman on the desk for a cappuccino, he rudely replied “we don’t have cappuccino, only have coffee”. And the parking was terrible, I had to find street parking. they simply don’t have enough parking space. For the 3 nights I stayed, I only had comfortable parking for the 1st night, the 2nd night I had to move my car at 6am for other cars and for the 3rd night I had to park it on the streets and hope I don’t get a ticket. Sorry to say but the hotel service and facility was genuinely terrible.
Duncan Mon, 25 August 2025
Great location
Liked: Parking on site was really handy, though we had to be quick to get a park. Great location, desk, comfy beds. Staff were lovely and the Indian restaurant next door was fabulous!
Disliked: Nothing much from memory.
Marianna Mon, 25 August 2025
Very good
Fiona Sun, 24 August 2025
Very good
Liked: Great value and very friendly staff. Fab curry restaurant downstairs too!
Louise Sun, 24 August 2025
Great stay in lovely part...
Liked: Helpful staff. Great location. Good breakfast.
Disliked: Nothing
David Sun, 24 August 2025
Superb
Andrew Thu, 21 August 2025
Good
Chris Thu, 21 August 2025
Superb
Gulshan Wed, 20 August 2025
Exceptional
Derrick Wed, 20 August 2025
Enjoyed it as expected
Liked: Good Location, Staff helpful and Polite
Disliked: Nothing really have stayed before new what to except, helpful friendly Staff