Best Western Naples Inn & Suites Guest Reviews
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|2.4 miles from Naples centre|
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Kathleen Sun, 10 January 2021
Mayra Thu, 7 January 2021
We liked the place, spacious,...
Liked: They upgraded my room and that was a great surprised! The 2 bedrooms were spacious with TV's, comfortable beds, and a great kitchen to stay for a whole week if needed. It exceeded my expectations! Thanks for that upgrade. I will definitely
return to stay with my family!
Disliked: It is always a good impression when you enter a room the smell of something clean and fresh. As a positive critic, the carpets can use some freshener. The kids complained about the hard pillows. But overall, I cannot complain.
Lourdes Mon, 4 January 2021
Overall it was a great...
Liked: Customer Service by Jennifer at the front desk was excellent at the time of check in. She gave us information about the area and local restaurants. Roxana was great at check out. We will be back!
Disliked: Breakfasts compare with other BW you have great opportunities to improve the menu for the breakfast.
Julien Sun, 3 January 2021
Convenient with kids, but outdated...
Liked: The swimming pool, size of room (suite) and kindness of staff
Disliked: Basic breakfast, but at least there is one.One giant cockroach on the wall in the morning
Verified Hotel Guest Sat, 2 January 2021
Liked: Pool area, landscaping, breakfast
Disliked: Limited house keeping at 4 days and no pool towel in room or by the pool
Thomas Sat, 2 January 2021
Pablo Fri, 1 January 2021
Yoder Fri, 1 January 2021
Liked: The location was great!
Disliked: We booked a two queen and a pullout couch bed for our families stay. When arriving to our room we found the pullout only opened half way due to too much furniture in the room. We went to the office and told a staff member and she said they would take care of it. That never happened. My son slept on a half open bed for three days and though we made it work, it really affected our view of this experience with this hotel. I don?t know how they wouldn?t know this is an issue when they strip the bed to clean each time.
Elmir Wed, 30 December 2020
Sylvia Tue, 29 December 2020
Liked: Everything was great. Breakfast was so good. Will be back!!