Name: Best Western Muncie
Address: 3011 West Bethel Avenue, Muncie, IN
Telephone: (888) 420-1643

Exceptional

Good

Pretty gross

Liked: This location was so depressing and dirty that I switched hotels.

Very good

Liked: Very friendly staff rooms were very nice and clean
Disliked: Bed was on the hard side

Exceptional

Liked: All

Overall it was a good...

Liked: It was nice. We did have an outlet that didn’t work and we have medical equipment that needs plugged in. Thankfully there was still enough.
Disliked: The free breakfast was really bad- you could tell it was was left over from the day before and heated up( kinda) we had to go out to eat! If we stay again we’ll make sure to plan breakfast out!

Good

Booking.com sucks & is not...

Liked: the location was all we liked the breakfast we didn't try because there was not enough seating, I did enjoy the free coffee
Disliked: Everything could have been done better!!!!! We had to pay an inflated price ( 269 dollars per night ) for a flea bag hotel. We originally booked a house which was a lot cheaper but was given a cock & bull story that the neighbor drove into the fence. When I told them that did that didn't matter because we wouldn't be spending time outside then I was given a long story about now the house had extensive damage & that I needed to cancel my reservation so they could refund what I paid when I booked it. Which doesn't make sense & made me very suspicious of your business ethics. The room we booked would have rented any other time for less than 100 dollars any other time but you inflated the prices because Ball State was having graduation in my opinion that's price gouging. I know this to be fact because I talked to the construction workers that were staying there & they only had to pay a little over 70 dollars per night & the young couple that was in the room next to us.