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Best Western Melbourne City eeef - +61-8-6118-7273
Best Western Melbourne City, 16 Spencer Street, Melbourne -+61-8-6118-7273
Area: Downtown West Collins - Southbank
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BOOK ONLINE OR CALL - +61-8-6118-7273
3.75
HOTEL RATING: 
GOOD
3.75 out of 5 (2000 Ratings)
0.6 miles from MELBOURNE centre
BOOK ONLINE OR CALL - +61-8-6118-7273
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Hotel Description
Offering a rooftop sundeck and café Best Western Melbourne City is conveniently located in Melbourne CBD. It is located 3 minutes' walk from Southern Cross Station Crown Casino and Melbourne Convention Center. Marvel Stadium Melbourne Aquarium and South Wharf DFO are 5 minutes' walk from the property. The free City Circle tram stops directly outside the hotel. All rooms at Best Western Melbourne City include air conditioning and free cable TV. Each room features modern furnishings a small refrigerator ironing facilities plus an private bathroom. The Courtyard rooms are pet-friendly.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Garden
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Kitchenette
` Coffee/tea maker
` Refrigerator
` Library
` Heating
` Wheelchair accessible
` telephone
` dishwasher
` kitchenware
` 24-hour security
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Massage services
` Off-Site parking
` Daily Housekeeping
` English
` Hindi
` Spanish
` Vietnamese
` Nepali
` Non-Smoking Rooms Available
` Parking Available
` taxi service
` Shops on site
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Chinese [Mandarin]
` Food delivery
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Professional cleaning services
` Cleaning products available
` Pets allowed (charges may apply)
` Parking available (charges may apply)

Best Western Melbourne City Guest Reviews

Overall Average Score: 
Good (3.75 out of 5)

Write a review

4.5

Wonderful - 4.5 out of 5

Adeel Sat, 27 May 2023

Superb

3

Pleasant - 3 out of 5

Cindy Sat, 27 May 2023

Pleasant

Liked: Location
Disliked: Size of bathroom.No privacyCouldn't regulate shower

3

Pleasant - 3 out of 5

Anonymous Sat, 27 May 2023

Pleasant

5

Exceptional - 5 out of 5

Kerry Sat, 27 May 2023

Exceptional

3.5

Good - 3.5 out of 5

Muthukumar Sat, 27 May 2023

Overall, good hotel with value...

Liked: Room was on the third floor facing the road. But there was not much noise to disturb my sleep. The front desk staff were very helpful and communicative. Hotel was clean and well maintained even though it appeared to be an old building. Centrally located very close to the Melbourne convention centre where I had to attend the meeting. Convention centre is within walking distance from the hotel. A great boon to guests attending meetings in the convention centre.
Disliked: The toilet area, especiallly, the bathing area was too small. Very difficult to take bath in such a small enclosure. That was a real downside. Even though, there was ample space to accommodate a restaurant, there was no breakfast and hence, I had to go to places close by to have my breakfast.

2

Disappointing - 2 out of 5

Dean Fri, 26 May 2023

Convenient and unclean.

Liked: The location was very convenient for us, the bed did have clean sheets and was well made but that's it,
Disliked: The room could be cleaner, a centimeter of thick dust mixed with other junk was harboring under our bed. Curtains were very dirty and stained so considering that the bed was only 1 metre from them meant that we were looking at the filth on them the whole time. There was a small courtyard that was dirty/messy the vents were dusty and stained and the whole room need a bit of maintenance. The water tasted awful, and Melbourne is renowned for its high-water quality. I would say the water pipes may need replacing. The young guy at reception really needs a few classes in handling people. He was hard to get along with from the moment we met. No respect, lacking in knowledge and trys to tell you what to do. Literally! Needs a course in customer relations, courtesy, and one to retrain for his current workplace. Just appalling.

4.5

Wonderful - 4.5 out of 5

Michelle Fri, 26 May 2023

Superb

Liked: The closeness to the train station and food options
Disliked: The bathroom area was very tiny..as I’m a larger person, I found it uncomfortable to use the toilet without hitting the vanity and getting into the tiny shower door was a squeeze

4

Very Good - 4 out of 5

William Fri, 26 May 2023

perfect short stay for singles...

Liked: location, price, 24/7 staff around, shower pressure, comfortable bed, quiet room
Disliked: I booked the room as it offered parking. After I had paid I was advised the height of the car park entrance was only 1.9m, my van would not fit under the entrance. this meant I had to spend a lot of money and time looking for another park. the height restriction of the car park entrance needs to be flagged in order to not mislead customers.

3.5

Good - 3.5 out of 5

Anonymous Thu, 25 May 2023

I would recommend staying only...

Liked: location was good staff werefriendly beds were comfortable
Disliked: room was smaller than expected, shower and toilet hadn’t been cleaned properly. noise of people walking (possibly upstairs)was very loud.

3.5

Good - 3.5 out of 5

Jaki Thu, 25 May 2023

Good

Liked: clean tidy room

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Best Western Melbourne City 16 Spencer Street, Melbourne