Best Western Marion Hotel

Very good

Passable

Disappointing

Exceptional

Liked: Everything
Disliked: Breakfast

Exceptional

Superb

Liked: Liked the breakfast

Superb

Stressful

Liked: The breakfast had variety
Disliked: We called the day of our reservation to see if we could cancel due to severe storm damage in our neighborhood that happened overnight and wanted to head home but I was told there was a no cancellation policy or I could cancel but would have to pay the entire stay cost. I told them I couldn’t predict a severe storm and could prove it with our mayor and police dept press releases, the front desk guy said he would have to call a manager and that that’s above his pay grade, so we drove in so we didn’t loss the money, when we came in people were ahead of us and calling on the phone asking for availability and the same guy told them they were full, I walked up to the desk and said I was the one who called earlier and said couldn’t you give one of them our room and let us cancel that way you wouldn’t be out the money and we could get home to assess the damage, he said no. It was very disappointing that he could care less that we had a nature disaster and needed to go home. We checked out early that morning and was charged a higher rate than what we had reserved and the guy said not my problem take it up with booking, I showed him what the rate was we paid and he didn’t care. I would never stay at this location again!!

Exceptional