Best Western Lubbock West Inn & Suites

Exceptional

Liked: The room was spacious and comfortable.
Disliked: Only 2 concierge carts for facility, and none available around the south elevator/rooms.

Very good

Okay

Liked: Breakfast
Disliked: Air conditioner problems . Also thermostats preset, no adjustments

Poor

Passable

Disliked: The first room was dirty (toilet was dirty). We asked to get another room. The receptionist asked for our card to pay for the reservation. I told him it was paid through Booking. He said no it was just reserved not paid. I insisted it was already paid. I showed the emailed that the room was already paid. He changed his statement. He said that what he meant to say was for the security of any damage.

Spacious room with nice and...

Liked: The pool was nice and clean and our room was very spacious. The hot breakfast was OK. We also liked that the hotel was only a few car minutes away from Walmart and Target. South facing room was quiet without any traffic or other noise.
Disliked: The window facing south could not be fully closed, which was a bit inconvenient with the strong winds at the time we stayed here. But nothing worth complaning about.

Very good

Poor

it was just ok place...

Liked: breakfast was decent,coffee was good, location was great
Disliked: rm #123 the door did not securely lock, it was ajar, the a/c wasn't really cool