Best Western Louisville East Inn & Suites

Superb

Very good

Liked: Naomi did a great job during checking. The bed was very comfortable. We liked that there were two luggage racks. She did provide us with a larger end room with a separate little desk area.The best part of the experience was CARLA in the kitchen. Her biscuits and potatoes were fabulous, she assisted when the pancake maker needed a boost, and heated something in the oven for me. I also saw her assist someone not capable of serving herself.
Disliked: We had reserved a disability access room, but when we arrived we were told they were all booked. Although they provided us with one of their larger rooms on the first floor, the bathroom was Not handicap accessible.

Here for a volleyball tournament,...

Liked: Quiet area, affordable.
Disliked: It was fine, no complaints really. Not updated, needs cosmetic stuff, but did the trick.

Very nice people that work...

Liked: It was all good

Very pleased with my stay...

Liked: Loved it! Right temperature of the food. Plenty of food and very tasty.
Disliked: Ice maker didn't work on the 3rd floor.

Our stay was great! Nice...

Liked: We loved our room! We loved having a living room and bedroom feel, felt like a one bedroom apartment it was nice! The beds were so comfortable and the room was very nice and clean! Very quite and clean hotel. Staff was super nice and helpful! Breakfast was very yummy and the kitchen area and tables was clean. Nice pool area! Very happy with our stay, we definitely recommend and will be back to stay!
Disliked: The pool area was very nice but the water could be warmer! There was days the kids couldn't swim long one day because the water was cold, so that was a little bit of a bummer. Also the pool area gets super hot at times in there. The water pressure in the shower wasn't the best. Not many complaints here!

Very good

Liked: Location & price readonable...good breakfast...upgraded my rm since stayed all wk
Disliked: Elevator not functional in am when many checking out. However, an employee housekeeper kindly offered to help me carry my roller down 4 flights.The first day, my room was not attended. I did have my DND sign up, but I left while still early am. Reported to front & said if they see sign do not come back to see if sign removed. I guess i feel if sign removed before 10:30 & room is a stayover, room should be recheck for cleaning.

Could of been better

Disliked: That we had to change are room 3 times and they still are trying to charge me another night

Good

Disliked: The thing I didn't like was the smell of weed on the whole floor from a room