Best Western Louisville East Inn & Suites Guest Reviews
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12.3 miles from Louisville centre |
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Shannon Mon, 15 April 2024
Disappointing
Liked: Location to downtown was nice
Disliked: The room had an odor that seemed like it was an old smoking room. Someone on our floor was using cannabis and I had my family with me( that was a fun conversation). We had to wipe down in front of the tv, there was a sticky substance on the tv stand. Beds were incredibly uncomfortable. We had to ask several times for more towels to only be given two at a time. The nice front desk attendant stated they were in the dryer, but they hadn't had any ready at the time. We needed towels for after the pool, and being that there were none in the pool area we had to beg for those again. The shower curtain wasn't able to close all the way, so water was all over the floor after each shower making the towel situation worse. Pancake machine wasn't working, breakfast was disappointing.
Sylwia Sun, 14 April 2024
Good
Kandra Thu, 11 April 2024
Very good
Liked: Convenience to where we needed to be. Staff nice. Good selection for breakfast.
Disliked: Towels were rough on the skin.
Jenna Mon, 8 April 2024
The location was great and...
Liked: Breakfast was good and room was clean
Disliked: Sofa bed was broken when we paid extra to have a room with a sofa bed for our family of 5. The smell throughout the hotel of people still smoking in non-smoking rooms, specifically weed smoking. I don’t want my kids exposed to that.
Kareema Sat, 6 April 2024
Quite and comfortable bed &...
Liked: Safe and close to restaurants and groceries.
Disliked: Nothing
Alan Tue, 26 March 2024
Good
Liked: Good location, friendly staff.
Disliked: Lift broke down 3 times. We just happened to be on the third floor.
Matthew Tue, 26 March 2024
Very good
Mary Mon, 25 March 2024
Fine
Liked: Receptionist lovely .
Disliked: No changing room at the pool; had to change in the toilet !
Melissa Mon, 25 March 2024
Truck show
Liked: The breakfast is great. The staff is nice. The room was clean.
Disliked: Our bed broke. They knew it was broke and didn't tell us when we checked in. But we asked for it to be fixed and they fixed it for us right away.
Tracy Mon, 18 March 2024
Very good