Best Western Legacy Inn & Suites Guest Reviews
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|14.1 miles from Mesa centre|
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Rb Wed, 22 May 2019
Disliked: Room had to be re-cleaned. Floor and bathtub had to be addressed.....
Judy Wed, 22 May 2019
Robert Mon, 20 May 2019
Customer service none existent
Disliked: Check in was perfect when we got there. Left the hotel went out for my wife?s bday dinner. Come back to the hotel to find that all of a sudden the elevator doesn?t work. Well this wouldn?t be a issue but my wife has a broken leg and our room was on the 2nd floor. So for her having to attempt to crutch her way up the the stairs ain?t happening. I had to carry her up with all of our belongings as well. So after I got her to the room I proceed to the front desk to see if there is any rooms we can move to on the first floor. Long story short lady at the front desk flat out unprofessional. Did not want to provide customer service or come up with a solution for the trouble. She did make it known that with me calling cooperate for assistance since the manager is out till Monday that she doesn?t care about her job. Which cameras at the front desk will show the whole exchange if the manager would like to review it and maybe give the front desk lady some coaching on customer service. Then our room then pipes under the sink leak on the floor when you use it. So was making a nice puddle that she could slip on. Quick fix tossed a pile of towels down under it. Then the toilet leaks out from behind it when used so that was making a nice river of water. All in all we booked 2 rooms one for us and one for friends that were in town and only reason we didn?t just pack and leave was cause at 2 am in the morning your kinda stuck. Will we visit this site again most likely not. I will make the experience known to others.
Dean Sun, 19 May 2019
Anonymous Fri, 17 May 2019
Doug Thu, 16 May 2019
Liked: Standard waffles, eggs, sausage, biscuits, gravy, cereal, breads, juices, etc. But still very nice. However, the young lady in charge really stepped it up for me when I asked for a couple of pieces of bacon. Very kind.
Disliked: This is a east valley stay of choice for location, price and quality. Never fails.
Anthony Thu, 16 May 2019
Paul Sun, 12 May 2019
Good stay and would use...
Liked: Everything was very good. Nice and clean.
Disliked: The air-condition unit was very loud.
Linda Sat, 11 May 2019
Mandy Thu, 9 May 2019
Liked: Free drinks and food, and proximity to airport.