Best Western Kirkwood Inn

Poor

Liked: Location. Interstate access
Disliked: Several door keys did not work. No exhaust fan in the bathroom. The tavern was closed.

It was clean but if...

Liked: Clean
Disliked: Rented 2 rooms neither of the fridges worked. I have medications that required refrigeration and had to keep on ice for 2.5 days.

a nice comfortable place to...

Liked: There’s a nice pool it’s clean staff was helpful location near everything and I was even too gambling machines which made it fun for everyone
Disliked: Have no complaints yet. Will be staying here again tonight.

Bad

Liked: The hotel was beautiful inside clean is clean could be and the pool did the outlet outlay was great
Disliked: The clerk that checked us in I left a very long email to that particular Best Western and complains I'll tell you what it was a girl's night out to get away just get out of the house just me and my best friend I'm white she's black and it was reverse discrimination the clerk was black and she treated me like I've never been treated in my entire life and I'm sexy 8 years old she wouldn't talk to me she constantly talked to my friend I asked there was a Walmart and the room wasn't ready at 3:00 check in with three we got there at 1:30 I said please can we get the room no the rooms there are no clean rooms okay fine so I said well we're going to go to Walmart can we leave our luggage and she said no and was rude to me once again and I said listen I'm I think on you the website it said that you could leave my baggage and she said no for insurance purposes we can't well then she approached my friend which is black and ask her oh honey I'll store your luggage so my friend snuck my luggage in with her luggage we get back from Walmart and it's after 3:00 and we're checking in still the lady would not talk to me or even look at me I took a video of The experience there was another lady that was freaking Best Western for work and she said that particular clerk was terrible she was always rude she said the lady that comes in at 3:00 is great so I've got her on video and so we check in she looks at my friend and she said Paula now my name is Paula I made the reservations I paid for the room and my girlfriend looked at me and Sherry looked at me weird and she said I'm not Paula she's Paula once again she would not look at me she checked me in I paid for the room I even said thank you to her went to the room and there was no tiles I thought you know the room just got cleaned and there was no towels that was okay you know that was no big deal what the big deal was was the clerk and how she treated me and like I...

Avoid this hotel at all...

Liked: Nothing !!
Disliked: Everything !!! We booked this hotel back in January for a stay in June, and we paid in advance for the night. When we arrived, the staff couldn’t find our reservation, even though we had all confirmation emails and had received a welcome message from the hotel via Booking.com.The manager was completely unhelpful and told us to contact Booking ourselves, as if it wasn’t their responsibility. We did and Booking confirmed everything was valid. But the manager simply said the hotel was full. No apology. No help. No solution.And then the staff calmly told us this was the third time today that this had happened. So they clearly knew it was a recurring issue and still did nothing to fix it.They offered to move us to another hotel from the same group “5 minutes away by car,” which turned out to be a clear downgrade: the room was dirty, disgusting, and smelled horrible. After another complaint, we were moved to a second room, slightly better, but still far below what we originally booked.To make things even more surreal: while we were trying to sort everything out, staff stood in front of us, casually ordering food for themselves and eating it right there, as if nothing was wrong. Completely indifferent to our situation.Oh, and the cherry on top? The alternative hotel was more expensive than the one we actually booked. We paid more to be treated worse.This place is a joke. Zero professionalism. Zero accountability. Zero respect for guests.Do yourself a favor: stay away from this hotel. Don’t risk it, it’s not worth it.

Pleasant

Very good

Liked: Good price, clean and close to a lot of places to eat and shop.
Disliked: Coffee machine out of order for breakfast. Gotta have a plan B for coffee in the morning. Breakfast food was allowed to run out and guests did not have a full selection.

Very good

Liked: Good breakfast clean very pleasant staff
Disliked: Wanted connecting rooms was told that since I had reserved online I was not able to get them. Television was confusing not easy to navigate

Okay

Liked: Their convenience
Disliked: The smell of dogs my rule was the first smell like dogs. It was pet hair all over the bathroom. They don’t do a great clean job on the road a little bit. I was itchy from the bed. I use my own blanket. The staff was friendly, but cleaning wise.its a no