Best Western Kirkwood Inn

Good

Liked: Accessible, good roads, plenty of very close restaurants.
Disliked: No soap. Dated architecture. No microwave.

Needs microwave oven

Liked: The rooms were nice and clean.
Disliked: The fact the rooms didn't have a microwave and the breakfast was horrible the eggs were cold the sausage was cold and no waffles or pancakes the pancake machine was not working. So overall just small details that can be fixed if they just would put the effort in.

Good

Liked: Great breakfast
Disliked: Were not ready to check people in at promised time

We really enjoyed our stay.

Liked: We liked that we could park our car right outside of the room.
Disliked: The floors felt dirty.

Exceptional

Terrible. Stay somewhere else.

Liked: There were a lot of food options around the hotel.
Disliked: The staff didn’t have a clue what was going on. It took them 4 hrs to check in the party we were traveling with. They kept telling us the manager was on the way and they never showed up. Then once we were in our room we found a dirty sock and loofah behind our chair. The paint was peeling off the walls and the sink was nasty. If every other hotel in the area hadn’t been booked up, we would have definitely moved to a different hotel. Also, the daytime front desk lady was rude. She acted annoyed anytime we would ask her a question. It was the worst hotel experience we’ve ever had.

Very good

Liked: Location. Staff was super friendly. Breakfast and vending machines. Free wi-fi.
Disliked: We were right by the outside metal stair exit, had to listen to people letting that door slam from 6am on.Only 2 of the 4 EV chargers worked.

Superb

Liked: Nice hotel with convenient location to Chili’s and other shops and food.

Nice stay

Liked: Electric car charge