Best Western Kilima Hotel Guest Reviews
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Lucy Thu, 21 March 2024
Very good
Stuart Thu, 21 March 2024
Great value staff great and...
Liked: The location is great
Disliked: The rooms are dated and the bed was tiny for a double
Helen Tue, 19 March 2024
A good location, but the...
Liked: I stayed because there was a pool on site which I used twice. Staff were really helpful and friendly.
Disliked: The property seemed a bit ‘tired’ - room was large but little things like the tap- tops being loose & the bin’s lid coming off were annoying and could have easily been fixed. The pool changing area wasn’t very comfortable either.
Judy Mon, 18 March 2024
The pool looked nice -i...
Liked: The person on reception on the second night was helpful and accommodating.
Disliked: The toilet in my room kept refilling ... for over 40 mins every 26 seconds in the middle of the night which disturbed my sleep. I informed the reception about it in the morning . When I came back at 9.45 that evening - the toilet was still making the re- filling noise as I entered the room . Luckily there was still someone on reception and there was also a spare room I could move to . If I had come back after 10 there would not have been anyone on reception and I would have been stuck with that noise all night !
Denise Mon, 18 March 2024
Very good
Liked: Staff were great and helpful
Disliked: Hotel is very dated.
Colin Mon, 18 March 2024
Exceptional
Liked: Room was small but perfect for my needs. The hotel was quiet and the staff were very helpful.
Disliked: The shower was a bit tired and the door was a bit difficult to operate, but it did the job it needed to do!
Paul Sun, 17 March 2024
Very good
Sue Thu, 14 March 2024
It was a pleasant evening...
Liked: It had everything we needed with the minimum of fuss
Disliked: The location was a little out of town but that reflected in the price
James Wed, 13 March 2024
Very good
Lynn Wed, 13 March 2024
Lovely friendly accommodating staff who...
Liked: The beds were sooooooo comfy and the weight of the duvet just right to enhance sleep. The staff were so friendly and couldn’t do enough for you Breakfast was amazing with lots of choice and lovely fresh fruit salad , the cooked breakfast was cooked to your order and definitely worth the money. It was a pleasant walk into York centre from here.
Disliked: The bar to be open although you could ask staff for items and I totally understand the low season etc.