Best Western Jacksonville Inn

We’re not ever stay again...

Disliked: Manager was rude

Superb

Passable

Disliked: Toilet wouldn't flush properly and the smell made me sick. When we arrived the remote didnt work f0r the TV and they had to come twice to get it to work. When I went down for breakfast this morning at 855. I didnt see any hours posted but there were many guests still in their gett8ng breakfast. Also previously when I stayed there it took almost a month to get my deposit back. I had f9rgotten about that until I got my receipt. It stated that the deposit would be immediately returned upon checkout.

Good

Poor

Disliked: Best Western - JacksonvilleGuests beware what rooms you get and towels, too. A lot of cutting corners for this family owned business.When I first arrived at the lobby the Indian lady that was checking me in, had no customer service, with attitude. As I presented her with my driver license to check in, I let her know, “I made two separate reservations for King Room and would like to stay in the same room without checking out the next morning.”While she was looking for my reservation, she found my first reservation but said, “I don’t see your second reservation.” I presented her with proof of my email confirmation and booking confirmation, from two weeks ago. She persisted being rude and said, “I can’t check you in for your second night till I get confirmation.” During all this time, I was hearing loud laughs and conversations in another room - it was her family members. One of them came by to assist and magically, they found my second reservation.Once I finally checked into my room, 20 minutes later, the room looked pleasing to the eyes. The bed was comfortable and shower was good with great shower head pressure. Until, I started using the towels. The towels had human hair and light green stains on it. You can tell the towels are old and the family owned business are cutting corners. The towel rack had visible rust and or mold on it. Not exactly how you want to start your morning.The first morning I went downstairs to their main lobby to get breakfast, I stopped by front desk and asked, Nathan, “I’m leaving for the day, can you have someone put fresh towels in my room because the ones I had yesterday had stains and hair on it? Thank you, and they don’t have to clean my room.”Nathan was very friendly and professional. I would give him 5 Stars. The second morning, he even assisted other guests with breakfast.Breakfast was mediocre for this Best Western. I’ve had better breakfast at cheaper competitors. They used tissues for napkins.

Guests Beware

Disliked: Best Western - JacksonvilleGuests beware what rooms you get and towels, too. A lot of cutting corners for this family owned business.When I first arrived at the lobby the Indian lady that was checking me in, had no customer service, with attitude. As I presented her with my driver license to check in, I let her know, “I made two separate reservations for King Room and would like to stay in the same room without checking out the next morning.”While she was looking for my reservation, she found my first reservation but said, “I don’t see your second reservation.” I presented her with proof of my email confirmation and booking confirmation, from two weeks ago. She persisted being rude and said, “I can’t check you in for your second night till I get confirmation.” During all this time, I was hearing loud laughs and conversations in another room - it was her family members. One of them came by to assist and magically, they found my second reservation.Once I finally checked into my room, 20 minutes later, the room looked pleasing to the eyes. The bed was comfortable and shower was good with great shower head pressure. Until, I started using the towels. The towels had human hair and light green stains on it. You can tell the towels are old and the family owned business are cutting corners. The towel rack had visible rust and or mold on it. Not exactly how you want to start your morning.The first morning I went downstairs to their main lobby to get breakfast, I stopped by front desk and asked, Nathan, “I’m leaving for the day, can you have someone put fresh towels in my room because the ones I had yesterday had stains and hair on it? Thank you, and they don’t have to clean my room.”Nathan was very friendly and professional. I would give him 5 Stars. The second morning, he even assisted other guests with breakfast.Breakfast was mediocre for this Best Western. I’ve had better breakfast at cheaper competitors. They used tissues for napkins.

Disappointing

Bad

Disliked: I booked a room on the ground floor. When I went to the front desk, they asked for more money than what was shown in my booking. I didn’t accept the price change and decided not to stay. The man at the front desk said the price difference was because I booked through a third-party company, Booking.com. The explanation didn’t make sense, so I called Booking.com customer service while sitting in the car with my family and spent about 1.5 hours on the phone. Eventually, the agent told me that the hotel manager agreed to let us check in at the originally booked rate for the ground floor. However, I still chose not to stay because the staff had been rude, and I didn’t feel comfortable staying there with my family.

Superb

Liked: Affordable price
Disliked: Small beds