Best Western Inverness Palace Hotel & Spa, Inverness

Super comfy hotel with amazing...

Liked: The spa is really great, it?s very clean (one of the best steam rooms I?ve been in) and the pool is big
Disliked: We were initially put in a tiny very basic room behind the parking lot with no wifi. The staff was really understanding and moved us back in the main building

Good

Liked: Very lovely stay with this hotel as was the last time too, will definately return

Comfortable, clean hotel in central...

Liked: Room was large, comfortable and clean with great viewLocation very central next to river We had breakfast in the room, it was a little corporate but it is a chain. Was perfectly good enough with good choice.
Disliked: Initially taken to a room that was not as nice but check in staff very nicely and quickly changed the room.

Very good

A trip to Inverness in...

Liked: Nothing was a problem for all ataff when we asked for assistance.Rooms lovely & very comfortable.Great view from room.Swim & spa great.
Disliked: We thought the quality of cooked breakfast did not match up to all the other superior services. Perhaps there are Covid reasons for this issue? But it did not marr our wonderful visit.

Very good

Liked: Good location.Good value and accepted pets.Also free parking.Had a lovely swim in the pool .Highly recommended.
Disliked: All good

Awful.very, very disappointing

Liked: From when we checked. The experience was rhe worst I have ever had in any hotel. Tiny room, no phone in room. Packed up (after having just unpacked). Moved to another tiny room. Tray's from guest's room's, with leftover food, left by the lift for hour. Dinner at night. Service was shocking. Food. We ordered Balmoral Chicken. Was given 2 small grilled chicken fillet's. On querying this, i was then give a plate with 2 piece's of haggis. Food was cold and had to put it back. Dessert. Sticky toffee pudding, which should be served hot. Cold. Had to put it back. Had to wait ages to order then get served a drink. Paid extra for a later check in. Got knocked up by the cleaner telling us we should be out. Was given a parking badge so we could park in a public car park. Collected our car and had a parking ticket. We booked this hotel for my 65th birthday expecting a very higj standard, especially for the price. We would have had a better experience in guest.house or travel inn. Would certainly not recomened it at all.
Disliked: See above