Great location and room, but customer service is appalling

Liked: Grear location, clean and spacious room (executive king)
Disliked: Short story: customer service is appalling.Long story: Upon arrival late at night (tired), receptionist tried to swipe my card more than 5 times to capture the details, was eventually unsuccessful, and did not show much empathy to us by holding us there at the reception desk for a long time unnecessarily (despite us having booked and paid for fully in advance). Cleaners turned the label outside our door in an attempt not to service our room, and we had to ask them and the receptionists explicitly every single day to service our room. Vacuuming in our room was inconsistent (sometimes happening, sometimes it did not), depending on the cleaner. We went in and out of the hotel several times, and no receptionist has ever greeted us, not even once, despite us greeting them.

Excellent, very friendly hotel with great staff and beautiful grounds.

Liked: Staff very friendly and helpful Beds are so comfortable and warm Breakfast 10/10 . everything you could possibly want is available.
Disliked: N/A

Perfect

met my expectations

Liked: all things

Perfect

Excellent, very friendly hotel with...

Liked: Staff very friendly and helpfulBeds are so comfortable and warmBreakfast 10/10 . everything you could possibly want is available.
Disliked: N/A

Exceptional

met my expectations

Liked: all things

Exceptional