Best Western Inn & Suites Merrillville Guest Reviews
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|2.6 miles from Merrillville centre|
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Timothy Sat, 4 July 2020
Liked: We did not get breakfast because of covid 19 but they did offer a lunch bag but it was nothing appealing in it.
Disliked: Breakfast we should have been able to pick some choices
April Sat, 4 July 2020
Overall it was a decent...
Liked: The staff was great! location was close to a lot of food places and shopping and was right off of the interstate so that made it very convenient.
Disliked: Smaller than what it looked like in pictures. Pool wasn?t open and that was a bummer but I understand because of covid. WiFi didn?t work at all for us
Shirley Thu, 2 July 2020
Liked: The property was in a good location for my visit. It was my first one with best western and I believe it will be my last. The facility was virtually empty but it was clean.
Disliked: The attitude of the gentleman who checked me in. I am driven by the first encounter of those I meet who deal with customer service. He apparently was upset prior to my arrival. He continuously frowned throughout the registration and overall he was gruff. It turned me off and I did not like that and it stayed with me throughout the night. The other lady who was also at registration snd the younger lady smiled and greeted me which made me feel more welcomed. I am gonna just chalk it up to a bad day. We all have them.
Anthony Tue, 30 June 2020
Disliked: The shower water pressure was horrible
Wilda Sat, 27 June 2020
Liked: The area
Kimberly Sun, 21 June 2020
Nicole Fri, 19 June 2020
Disliked: The first room smelled of marijuana and the bathroom door was locked from the inside when we first entered the room. Staff was very nice about when i let them know and gave us a new room.
Karla Thu, 18 June 2020
Polly Mon, 15 June 2020
Bad, stinky, poor tv service,...
Liked: Did not have breakfast even though I called and they said they did
Disliked: Room stunk, bathroom, tub very slippery, I fell, shower curtain didn't contain the water, drain was so slow it took 20 minutes. Tv channels suck, remote doesn't work well. Bed scratchy, pillows lumpy, no breakfast, pool or fitness center, I checked and was told all would be working. Rude desk people. Canceled original reservations so I ended up having to pay more money. Said my card was bad yet the payment went through and payment was not to go through until check in. Most likely last time of trusting Best Western. I have stayed at this hotel the last several years.
Robert Thu, 11 June 2020