Best Western Inn At Hunts Landing, Matamoras

Liked: Hotel was clean.
Disliked: Web sites advertised "Come enjoy our pool" - pool was not working! Breakfast was fair.

Passable

Liked: Convenient
Disliked: Air conditioner didn?t work. No solution was presented

not happy.

Liked: The desk service manager who had been off two days listened, understood our complaints and reduced our bill.
Disliked: advertised as newly renovated but was being renovated during our stay.scaffolding, tools, workers were about all day.The laundry room was unavailable and the ice machine on our floor was broken. The door to our room stuck making entry and exit very difficult. During the renovation the end of our floor was blocked and their was only one elevator available in an emergency. A booking .com online coupon was presented at t check-in and staff refused to offer it.

Superb

Liked: Friendly staff, very clean room.

Exceptional

Pleasant

Disliked: It took over 25 minutes to check in. The check in process should be quicker and simpler

New renovated chain hotel with...

Liked: The location was convenient, set back from the main highway. The hotel is set on a lake with a mountain view. There's an outdoor patio with the same view. The main restaurant is under renovation but that didn't bother us, there was no noise either. Annie's bar lounge was nice. The food was to my surprise very good. Better than some of the restaurants in the area. We didn't feel we were eating in a hotel restaurant or a mass chain. A cozy bar, again with a view of the grounds. The burger was a homemade patty, not frozen, on a brioche bun. The room was new, modern decor, the bed was comfortable. The main lobby was nice, spacious, very clean, plenty of tables. All night coffee/tea station, ice water with lemon. Typical hot breakfast. Great staff.
Disliked: My only complaint was the bathrooms were not updated except for wallpaper change. Perhaps the hotel will change the bathrooms but the room furnishings all new. The cleaning staff could have done a better job vacuuming the floors and near the coffee pot, mini fridge. Since the room is modern, there's some chrome on the furniture which showed fingerprints. Also, my room was out of tissues and low on toilet paper but they came to the room and replenished right away,

Exceptional

Liked: The staff were extremely friendly, the restaurant was outstanding. Room was clean and comfortable.
Disliked: Under renovation but not a big deal.