Best Western Inn & Suites Merrillville Guest Reviews
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|2.6 miles from Merrillville centre|
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Mychael Mon, 3 August 2020
I wouldn't stay again but...
Liked: The hotel was okay located in a great area.
Disliked: Facilities were ok needs to be cleaned more. Staff was ok not rude not friendly just doing their job.
Andrea Mon, 3 August 2020
Lawrence Sun, 2 August 2020
Ratasha Tue, 21 July 2020
Liked: Comfortable bed
Disliked: front desk staff were rude and not inviting. I witness the gentleman refuse to give a guest extra towels. Also, amenities were closed (ie pool area) and this was not disclosed. The only reason I booked at this hotel was because of the hot tub.
Lauren Sun, 19 July 2020
Liked: The rooms was nice .
Disliked: They didn?t have a shipment in the morning before check out so me and my family had to go out and buy breakfast which I was very upset about . I also didn?t like how the pool was closed .
Karla Thu, 16 July 2020
Monica Sun, 12 July 2020
Liked: The ease of booking the room and checking in. My privacy, the location is near movie and stores to shop and restaurants to eat.
Timothy Sat, 4 July 2020
Liked: We did not get breakfast because of covid 19 but they did offer a lunch bag but it was nothing appealing in it.
Disliked: Breakfast we should have been able to pick some choices
April Sat, 4 July 2020
Overall it was a decent...
Liked: The staff was great! location was close to a lot of food places and shopping and was right off of the interstate so that made it very convenient.
Disliked: Smaller than what it looked like in pictures. Pool wasn?t open and that was a bummer but I understand because of covid. WiFi didn?t work at all for us
Shirley Thu, 2 July 2020
Liked: The property was in a good location for my visit. It was my first one with best western and I believe it will be my last. The facility was virtually empty but it was clean.
Disliked: The attitude of the gentleman who checked me in. I am driven by the first encounter of those I meet who deal with customer service. He apparently was upset prior to my arrival. He continuously frowned throughout the registration and overall he was gruff. It turned me off and I did not like that and it stayed with me throughout the night. The other lady who was also at registration snd the younger lady smiled and greeted me which made me feel more welcomed. I am gonna just chalk it up to a bad day. We all have them.