Best Western Inn And Suites New Braunfels

Very poor

Liked: Just location and staff
Disliked: Was pretty dirty, had to use a towel to clean up spilled water and towel was basically black when I finished. Floors were extremely dirty but I guess the bed was okay.

Superb

Very good

It was perfect and will...

Liked: The bed was very clean and pillows was perfect. Bathroom was clean stocked with towels. The staff was nice. The breakfast was good and fresh. Juice was good and coffee was good. Swimming pool was clean and hot tub was hot.
Disliked: No complaints but the cost was a little steep

Pretty good overall

Liked: The whirlpool tub was wonderful. The staff was kind. Good free breakfast. Location is easy to access. Bed was decent.
Disliked: The tub was a little smaller than anticipated which was a little disappointing since it was our main reason for visiting. We didnt use the jets at all, so not sure if it really worked or was cleaned properly. The view out any of the windows isn't anything interesting. Our room was on the first floor and a lot of the pool attendees passed by our window. Also the pillows are super thin and lumpy.

Exceptional

Could have been cleaner, breakfast...

Liked: Bathroom wasn’t the cleanest, was yellow spots all over the bathroom door, like urine, and bugs in the window and the towels and bed both had thick black hairs all without.

Very good

Liked: Very nice staff, clean facilities
Disliked: Old, uncomfortable mattress. Door did not close well and had to be slammed to shut it...I'm sure it was very disruptive to neighboring rooms. Housekeeping staff starts extremely early pushing very loud carts up & down the sidewalk outside the rooms. Being woken up at 7:30a on vacation is never ideal.

Exceptional