Best Western Ingram Park Inn Guest Reviews
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|13.3 miles from San Antonio centre|
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Krystal Sat, 27 February 2021
Verified Hotel Guest Sat, 20 February 2021
Liked: Price, location
Disliked: No very comfortable beds
Alyssa Thu, 18 February 2021
Austen Thu, 18 February 2021
Rena Tue, 16 February 2021
Fell down flight of stairs
Liked: Very clean and big rooms. Great value for our money.
Disliked: They did not prepare for the upcoming weather. I fell down an entire flight of concrete steps. Also their were only 2 flimsy pillows per queen size bed.
Adam Sun, 14 February 2021
Jaime Sun, 14 February 2021
Homer Fri, 12 February 2021
Staff is ALWAYS a perfect...
Liked: Everything was great, as usual... except for the extremely rude gentleman at the front desk and his unnecessary sarcasm, poor customer service skills and his lack of respect towards my guest when she called the front desk and he refused to resolve our issue and hung up on her.
Disliked: The fact that I have stayed at this location well over 20+ times and have always been treated wonderful... but the gentleman at the desk treated us like garbage. Problem was this, I purchased 2 additional nights (3nights total) Well house keeping came around the next morning and skipped my room. My guest needed to shower and asked the ladies for clean towels. This was at 1:45pm. She took out towels, tossed them in the soiled bag THEN said ?we are out, they are being washed. Give me an hr and I should have them ready for you, I?ll come back?. So, We waited... and waited... she was no where to be found. My guest then called the front desk at 5:45pm and asked the gentleman if we can have clean towels. He QUICKLY said ?I am not house keeping ma?am, you should have asked house keeping when they came to your door, they are now gone for the day?. She then explained the situation and how we have been waiting and now it?s raining. He said ?ma?am I just told you housekeeping is gone for the day, if you need towels come to the office or grab towels by the pool?. She said, um sir, it?s raining now and we?ve been waiting, we are your guests, and we just added 2 additional nights. You really can?t bring us towels? He said ?No ma?am, I am not housekeeping?. She said well may I please speak to your manager then? He then said, ?you can call the front desk when he comes into work in the morning, his name is Chris and while you?re at it, tell him I would also like a day off?... THEN HUNG UP!!! I had to walk from the back of the property, Rm#145 to the front desk in the rain to get our towels that should have been given to us HOURS earlier. I do spend a lot of money here and feel extremely disrespected. I have not yet been contacted by ANY Manager and would like this petty issue to be addressed.
Sharon Thu, 11 February 2021
Marisa Mon, 8 February 2021
everything was amazing except the...
Liked: the room in very spacious , soft bed , the staff is very friendly .
Disliked: the king room comes with a jacuzzi unfortunately mine did not work ):