Best Western Hotel Portos

Very good

Exceptional

Normal hotel for few nights,...

Liked: Good hotel, nothing specific, but well enough for few night stay
Disliked: Room had a lot of dust, on all shelves, beds, I have dust allergy - so was a bit of problem for me. They should do better cleaning. No parking, if you arrive late might be a problem to park car on the street

Clean room, quick/easy check-in, good...

Good location, clean rooms, polite...

Liked: Location is nice and quiet, rooms are clean.
Disliked: Absence of at least a few bottles of water, just to make tea/coffee right in the room. Awful smell of canalization in the bathroom.

very friendly staff, really clean...

Liked: very clean and stylish
Disliked: nothing

Very good

Adhere to certain brand standards

Liked: my r experience at a Best Western in Poland was disappointing and did not meet the standards you've come to expect from the brand in other parts of the world, particularly Gulf Asia and Pakistai observe key difference in the hotel industry: the variation in amenities and service levels across different regions and even individual properties, even within the same brand.Here is a summary of the issues Lack of basic amenities: i wasm surprised to find no complimentary bottled water, no dental kit, and no trash bin in your room.Failed requests: You had requested these items in advance, but they were not provided.Poor value:i felt the price was too high for the limited facilities and service you received.Regional disparity: i have noted that we've had a much better experience at Best Western properties in Gulf Asia and even in Pakistan.This experience points to the fact that while Best Western is a global brand, many of its properties are independently owned and operated under a franchise model. This means that while they must adhere to certain brand standards, there can be significant differences in the specific amenities offered. In regions like Gulf Asia, where hospitality standards are highly competitive, it is common for hotels to offer a wide range of complimentary amenities to attract and retain guests. , the absence of a dental kit and, most notably, a trash bin, and the failure to honor my advance requests for these items, represent a significant lapse in service quality that does not align with a positive guest experience.
Disliked: This experience points to the fact that while Best Western is a global brand, many of its properties are independently owned and operated under a franchise model. This means that while they must adhere to certain brand standards, there can be significant differences in the specific amenities offered. In regions like Gulf Asia, where hospitality standards are highly competitive, it is common for hotels to offer a wide range of complimentary amenities to attract and retain guests. , the absence of a dental kit and, most notably, a trash bin, and the failure to honor my advance requests for these items, represent a significant lapse in service quality that does not align with a positive guest experience.

Superb

Liked: Very clean, modern looking, great breakfast, spacious rooms, tram station in front of the hotel with a direct connection to the city centre (20 mins)
Disliked: Expensive parking in the hotel’s parking lot, street parking is quite far away to walk with luggage. Slow elevators and badly marked stair access.