Best Western Hotel Hatfield Guest Reviews
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|0.7 miles from Lowestoft centre|
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L Fri, 11 June 2021
Liked: Al the staff were lovely. The cleanliness of the room was outstanding. Food very good.
Dennis Thu, 10 June 2021
Liked: Spacious seafront room with excellent views . Free parking available opposite the hotel. Staff were very friendly and helpful.
Disliked: The shower thermostat didn't work and the water was dangerously hot. The dinner on the first night was very poor and I rejected it.
David Tue, 8 June 2021
Liked: Our bikes where kept safe. Nice room
Maggie Tue, 8 June 2021
Location was fine, bedrooms ok,...
Liked: Bedroom was clean and fresh towels provided upon request. Eating breakfast outside with a view of the sea. Staff in charge polite and helpful. But...........
Disliked: Drinks order for dinner lost had to be reordered. long wait. Then 6 meals ordered for dinner only 5 arrived. Eventually got it free of charge. But it's not the same. Service on the whole was very slow.Breakfast on day 1 breakfast order lost had to be reordered!! Didn't bother with cooked breakfast the second day. Weetabix served was out of date. Pointed out on Day 1 got the same on day 2. Really NOT good enough.
Gladys Sun, 6 June 2021
A lovely hotel which I...
Liked: I had an really lovely stay over the bank holiday weekend. The hotel is is in a great location and the sea view double room I had on the second floor was well decorated, spacious and clean, with a comfortable bed. The staff were friendly and helpful. Jade was was very helpful when I needed to extend my stay for a day, which I am glad I did as I got a good rate. The restaurant area which has an inside and outside dinning area is nice and spacious. The food is okay.
Disliked: The breakfast which was included as part of the price was nice. However there seemed to be some confusion over the menus, choice and pricing as a resident. You may need to book for evening and Sunday meals as restaurant can be full. Room services is available for £5. The parking area allocated for the hotel is small, though there is street parking.
Elizabeth Sun, 6 June 2021
I think I've said it...
Liked: Not much!
Disliked: Ver hot bedroom near kitchen flue - fried food smells prevented opening of windows. Bathroom very small with ancient and tiny shower cubicle which oveflowed and flooded the floor. Maintenance staff attended and cleared. Lunchtime was busy and we were ignored for 45 minutes. Eventually served but without apologies. Due to busy-ness we were concerned Covid protocols were not properly followed (supervisor not wearing a mask and not taking track & trace particulars from everyone). Second morning shower drained OK but apparently flooded the room below knocking out the electrics. We gave up and checked out! No apologies from Reception but only charged us for the 2 out of 4 nights booked.
Kathleen Sat, 5 June 2021
Liked: Very cleaned hotel helpful staff Worth paying for sea view. Great food good value
Disliked: Bed room was a good size but bed was a little too hard .
Barbara Fri, 4 June 2021
lovely break weather perfect
Liked: Food very good staff lovely
Martincuxton Fri, 4 June 2021
Pleasant stay and good food
Liked: The location was excellent and very central.
Disliked: The poor staff were run off their feet as too many customers for staff as lots of people passing on the esplanade stopping for food and drink also.
Lynn Fri, 4 June 2021