Best Western Heronston Hotel & Spa Guest Reviews
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Write a review
Colin Wed, 27 August 2025
Not a happy chap
Liked: Rooms were nice
Disliked: No leisure facilities open lots of complaints manager arrogant when we asked for a rebate Booked out a day early
Jennifer Wed, 27 August 2025
Very good
Liked: Quiet location, large room with comfortable bed and decent shower.Very friendly and helpful staff.
Disliked: Very poor dinner. We both ordered fish and chips, the fish portion was extremely small, about the size of a large goujon and horribly over cooked. As the kitchen was about to close we didn't send it back which maybe we should.
John Tue, 26 August 2025
Exceptional
Conrad Tue, 26 August 2025
Very good
Liked: Room was clean and Harry helped us get comfortable
Disliked: N/A
Paolo Mon, 25 August 2025
Very disappointed
Liked: Rooms were clean
Disliked: Pool and spa facilities were out of useBreakfast area over booked like a cattle market and not much food left
Nicole Sun, 24 August 2025
Gorgeous hotel, overall one of...
Liked: Everything was gorgeous. Staff were very friendly! Less than a 5 min drive to Ogmore seafront
Disliked: Couldn’t tell ya
Mowat Sun, 24 August 2025
We were only there for...
Liked: The location was perfect 5 minutes away from family
Disliked: There wasn't anything I would complain about
Annette Sat, 23 August 2025
Won’t stay again
Liked: Not much
Disliked: The reading light flashed on all night No window in my room Nothing to recommend it
Vic Sat, 23 August 2025
Average.
Liked: Staff were friendly, gardens were beautiful.
Disliked: For the price, it was pretty basic. Lacked style and identity. The breakfast was basic too. The bed was not comfortable.
Lira Fri, 22 August 2025
Exceptional