Needs to be more efficient!

Liked: The bedrooms were well equipped , clean and tidy.
Disliked: The mess and confusion over our booking - as in - we were not expected until the next day ! We had to wait while rooms were juggled around - we had proof of our booking . The renovation works were inconvenient but not a problem. My mum was put in a different wing to me ! She is 85 and there is no lift to her floor ! No thought to less able guests !Our room keys were constantly faulty which meant 3 trips one night for both me and my Mum to enable us to get into our rooms ! Compensated by a glass of wine each - seriously!

Pleasant

I would recommend the hotel...

Liked: My visit consisted of one night and was made to feel welcome. The food was good and value for money. The room was very comfortable and clean
Disliked: The hotel is under going refurbishment which I wasn?t informed of, nevertheless this wouldn?t prevent me from visiting again and I?m sure the improvements will benefit the hotel in the future

very tired hotel

Liked: sky sports in the bar
Disliked: was being refurbed but had no notice of that very small bar area

Exceptional

Very good

Liked: Although we were obviously in one of the rooms waiting to be renovated, it was clean, much larger than expected and the perfect room for myself and 3 children. The swimming pool and spa facilities were fantastic, breakfast was really good and the staff helpful. A special mention to the lady on reception who I rung down to when I was unwell and couldnt leave the room to take the children to breakfast, so she arranged for someone to look after them in the restaurant.
Disliked: The doors and windows were very thin and a bit drafty. The room was close to the main road so i think without earplugs at night the noise might have been an issue. Again I think this was just because it hasn't been renovated yet.

Fantastic stay!

Liked: Room was huge, bed was huge. We loved it. Refurb will do wonders to all hotel if our room is anything to go by!

Good

Liked: Location and Room
Disliked: Loud humming noise next to the bed was disturbing to sleep. I was going to ask to be moved but it stopped at midnight but started again at 7.00am. Very unpleasant

Exceptional