Best Western Heronston Hotel & Spa

Good

Liked: Location
Disliked: Breakfast was pretty mediocre and not enough staff to clear, relay tables, refill food and book you into breakfast.

Very good

Very good

Poor

Liked: Nice pool nice room wait staff great
Disliked: No water poor guest relations hot tub steam room sauna all out of action still waiting for reply from manager made a complaint

Lovely room and breakfast, shame...

Liked: Lovely hotel,
Disliked: The pool only opened at certain times and dis allowed children. The only reason that I booked this hotel was for my daughter to enjoy the pool

Disappointing

Liked: The bedroom was of an excellent standard: well decorated and furnished with everything you could want for a hotel stay.Breakfast in the dining room was very good, and I appreciated the Laverbread addition to the full breakfast, a complimentary extra.Staff on reception and at breakfast were all very welcoming and friendly.
Disliked: The food on a Sunday evening, served in the bar, wasn't good; one meal had all the right ingredients but was cooked to a disappointing standard, the other meal, a steak, was okay but not great.During our meal two other diners complained about their meals calling them bland.We moved tables because there was a problem with drains and a very bad smell wafting in the window (initially we thought we had walked something in!). A staff member said it was probably the farmers field until my wife said she could see a drain overflowing under the window - not even an attempt to close the window though?

All facilities to fully enjoy...

Liked: Location, facilities and staff services was above expectations
Disliked: .

very comfortable

Liked: Very clean and well laid out
Disliked: There was no water when we arrived!

Excellent

Liked: All facilities
Disliked: Nothing