Best Western Heronston Hotel & Spa Guest Reviews
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Karen Sat, 5 July 2025
Good
Liked: Location
Disliked: Breakfast was pretty mediocre and not enough staff to clear, relay tables, refill food and book you into breakfast.
Heron Fri, 4 July 2025
Very good
Emma Thu, 3 July 2025
Very good
Anonymous Wed, 2 July 2025
Poor
Liked: Nice pool nice room wait staff great
Disliked: No water poor guest relations hot tub steam room sauna all out of action still waiting for reply from manager made a complaint
Espinoza Wed, 2 July 2025
Lovely room and breakfast, shame...
Liked: Lovely hotel,
Disliked: The pool only opened at certain times and dis allowed children. The only reason that I booked this hotel was for my daughter to enjoy the pool
Philtea Tue, 1 July 2025
Disappointing
Liked: The bedroom was of an excellent standard: well decorated and furnished with everything you could want for a hotel stay.Breakfast in the dining room was very good, and I appreciated the Laverbread addition to the full breakfast, a complimentary extra.Staff on reception and at breakfast were all very welcoming and friendly.
Disliked: The food on a Sunday evening, served in the bar, wasn't good; one meal had all the right ingredients but was cooked to a disappointing standard, the other meal, a steak, was okay but not great.During our meal two other diners complained about their meals calling them bland.We moved tables because there was a problem with drains and a very bad smell wafting in the window (initially we thought we had walked something in!). A staff member said it was probably the farmers field until my wife said she could see a drain overflowing under the window - not even an attempt to close the window though?
Keith Tue, 1 July 2025
All facilities to fully enjoy...
Liked: Location, facilities and staff services was above expectations
Disliked: .
Lee Sun, 29 June 2025
very comfortable
Liked: Very clean and well laid out
Disliked: There was no water when we arrived!
Lucille Sun, 29 June 2025
Excellent
Liked: All facilities
Disliked: Nothing
Danny Sun, 29 June 2025
Very good