Best Western Heritage Inn Guest Reviews
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|2.8 miles from Concord centre|
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Alexis, Olivehurst Tue, 5 September 2017
I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.
Liked: The orange juice.
Alan, San Anselmo, visiting Concord Pavilion Fri, 18 August 2017
We stayed to see a show at the Concord Pavilion. It was very accommodating.
Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.
Laura C, Napa, CA, visiting Concord Pavilion Wed, 1 October 2014
Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.
Tino, Visalia, visiting Concord Pavilion Tue, 10 September 2013
Over all we had a great experience with Best Western.
Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.
Jayda Tue, 12 February 2019
Disliked: My toilet was flooded not working would not flush
Tiffany Tue, 12 February 2019
Liked: Staff were all great.
Cassie Wed, 6 February 2019
Anonymous Tue, 5 February 2019
short stay, just what I...
Liked: good breakfast. location was perfect for the needs of my trip
Disliked: small pillows were not very comfortable
Liz Wed, 30 January 2019
I will stay there again!
Liked: Everything in the hotel was wonderful, the breakfast was really delicious
Constance Tue, 29 January 2019
Disliked: There were ants in the bathroom! In the tub, on the sink and around the toilet
Jade Mon, 28 January 2019
Liked: The fact the lady at the desk called to ask if the room was good
Disliked: Nothing the place could control but the fast food places had rude people
Margie Mon, 28 January 2019
Great overall experience
Liked: The maintenance man, Michael, was very quick to solve a phone issue. I am handicapped and the ice machine was quite a distance from my handicap room. Michael was very kind and retrieved some ice for me. Appreciate it!
Disliked: Didn't like having to pay a $100 room damage fee up front.
Alejandra Thu, 24 January 2019
Ok last minute booking.
Liked: Breakfast was good.
Disliked: Noisy, and transients around property.
Nicole Wed, 23 January 2019
Liked: Went with my bf to celebrate New Years. location was good, stuff nice.