Best Western Heritage Inn

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Exceptional

Liked: The morning break fast food is delicious and good
Disliked: I love it .

Very good

Liked: it was angood breakfast. checkin was easy & they accomidated my need for a first floor room.

Superb

Clean, comfortable stay

Liked: The lobby was clean and smelled clean as I walked in. All staff were extremely friendly. The room was very clean. When we walked in, it smelled like it was freshly remodeled. A nice new, clean smell. The breakfast was really good and had a lot of choices. We will definitely stay again when back in the area.
Disliked: There was nothing we didn’t like!

Very good

Very good

Bad

It was okay and comfortable

Liked: Comfortable room and decent breakfast.
Disliked: Thin walls and ceilings

Terrible.

Disliked: If you are bringing a pet which they say they can accommodate, they put you in a double room. THEY DO NOT HAVE KING ROOMS THAT ARE “pet friendly”. The “pet friendly” rooms smell like pee and smoke.