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Best Western Heritage Inn eef
Best Western Heritage Inn, 4600 Clayton Road, Concord, CA | Area: Concord - Pleasant Hill
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3.7
HOTEL RATING: 
GOOD
3.7 out of 5 (465 Ratings)
2.8 miles from Concord centre
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Hotel Description
A sauna hot tub outdoor pool and sun deck make relaxation a breeze for our guests at the Best Western Heritage Inn in Concord where Wi-Fi is also on the house. Many of the 121 spacious rooms at the two-story property come with a wet bar a mini-fridge a work desk a seating area a jetted tub and a separate dressing area. All include free Wi-Fi coffeemakers data ports and cable TVs and non-smoking accommodations can be requested. Corporate travelers benefit from the in-house business center with copy and fax services. The outdoor pool is set in the middle of the hotel's garden courtyard; if the sky clouds over guests move indoors to the sauna and hot tub. Laundry facilities are available and parking is free. The hotel is two blocks from Newhall Community Park and within walking distance of numerous restaurants and stores. Guests catch big-name acts at the Sleep Train Pavilion three miles away or meander among more than 160 shops and restaurants at the Sunvalley Shopping Center eight miles from the hotel. San Francisco is 45 minutes away by car. Oakland International Airport is roughly 34 miles from the property.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Swimming Pool
` Meeting/Banquet Facilities
` Newspapers
` Safety Deposit Box
` Vending Machines
` Air Conditioning
` 24-Hour Front Desk
` Vending machine (snacks)
` Heating
` Fax/photocopying
` WiFi everywhere
` WiFi available in all areas
` Pool towels
` Beach chairs / loungers
` Beach umbrellas
` Fitness
` Pool/beach towels
` Sun loungers or beach chairs
` Sun umbrellas
` Breakfast options

Best Western Heritage Inn Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.7 out of 5)

Write a review

1

Poor - 1 out of 5

Alexis, Olivehurst Tue, 5 September 2017

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

4

Very Good - 4 out of 5

Alan, San Anselmo, visiting Concord Pavilion Fri, 18 August 2017

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

2

Disappointing - 2 out of 5

Laura C, Napa, CA, visiting Concord Pavilion Wed, 1 October 2014

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

4

Very Good - 4 out of 5

Tino, Visalia, visiting Concord Pavilion Tue, 10 September 2013

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

4.4

Excellent - 4.4 out of 5

Evelina Mon, 16 September 2019

Enjoyed the stay.

Liked: It was in good location, many restaurants and shops around, quiet in the room, nice breakfast, lovely staff, free parking, rooms were cleaned everyday:)

3.6

Good - 3.5 out of 5

Frank Fri, 13 September 2019

Good

4.6

Wonderful - 4.6 out of 5

Anonymous Fri, 13 September 2019

Superb

Liked: The location to Pleasant Hill, the 24 to San Francisco and Starbucks!
Disliked: Steep stairs for injured visitors

5

Exceptional - 5 out of 5

Rosemarie Thu, 12 September 2019

Clean accommodations, excellent free breakfast.

Liked: Clean accommodations, excellent free breakfast.
Disliked: Nothing.

2.1

Disappointing - 2.1 out of 5

Farzad Wed, 11 September 2019

TERRIBLE EXPERIENCE. The last time...

Disliked: I always book BW when I go somewhere in Canada. The locations and rooms are usually clean and the service is usually good. This property was a motel not a hotel and it was not clear from the images. I was there for four days. I made sure to put the tag for cleaning request on the door for three days in a row. In all three days when I came back nothing had been done in the room and the tag had been change to "do not disturb". I would have fired those lazy cleaners if I was the managers. I had to go and complain to the front desk to get a clean towel after three days.

4.2

Very Good - 4.2 out of 5

Brandon Sun, 8 September 2019

would saty again if i...

Liked: breakfast was good,pretty clean,i think what help was we had a great end room with outside window and we was able to park right there.lots of restaurants close by.very close to concord pavilion for concerts.
Disliked: bathroom did have dirty walls but over all it was clen.

4.8

Exceptional - 4.8 out of 5

Mary Sun, 8 September 2019

Exceptional

4

Good - 4 out of 5

Stephanie Sat, 7 September 2019

Good

Liked: Close and convenient to the pavilion.
Disliked: No extra mirror for make up in the bathroom.

2.7

Fair - 2.7 out of 5

Claudia Sat, 7 September 2019

Unsafe and uncomfortable

Liked: Q
Disliked: Anyone can walk in any time people selling drugs there a lot parties and that the security wasn?t making you secure him going inside a girls room from time to time . And someone came to ask me I I sold drugs I felt unsafe the two night I spent there

5

Exceptional - 5 out of 5

Elaine Fri, 6 September 2019

Exceptional

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Best Western Heritage Inn 4600 Clayton Road, Concord, CA