Best Western Heritage Inn

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

So Relaxing

Liked: Everything

Good for the night got...

Liked: Location is close to food venues and grocery stores
Disliked: TV remote I couldn't get close captioining to work

Pleasant

Good

Good

Disliked: They've totally gutted the breakfast options.

Bad

Very good

Exceptional

Liked: 1st time excellent service

Scammers and the rooms are...

Liked: Nothing
Disliked: They charged me twice and put my account at a negative balance. When I called to ask they said it was my banks fault. I called my bank and they’re opening an investigation for me to get my funds back. I highly doubt not recommend.