I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

I didn?t even stay I...

Liked: price
Disliked: The room smelled like cigarettes and it was located in a sketchy area. the room itself looked outdated.

Like a Motel 6 motel.

Liked: The room was clean. Breakfast oke.
Disliked: Dining room was simple.

Exceptional

Disappointing

Liked: Breakfast
Disliked: Way too noisy

Exceptional

Very good

Very good

Bad

was okay for a one...

Liked: the room was nice. clean and comfortable for a night stay. The breakfast was 100% worth the stay. OMG who ever they have preparing that meal is amazing. YUM!!!
Disliked: at 1:15 am! a employee was pounding on our door. when I opened it he proceeded to walk away without explanation and started yelling at a different employee down the hall. was very rude. then from 2-3 am there was pounding and what seemed to be a lot of drug activity outside