I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Enjoyed the stay.

Liked: It was in good location, many restaurants and shops around, quiet in the room, nice breakfast, lovely staff, free parking, rooms were cleaned everyday:)

Good

Superb

Liked: The location to Pleasant Hill, the 24 to San Francisco and Starbucks!
Disliked: Steep stairs for injured visitors

Clean accommodations, excellent free breakfast.

Liked: Clean accommodations, excellent free breakfast.
Disliked: Nothing.

TERRIBLE EXPERIENCE. The last time...

Disliked: I always book BW when I go somewhere in Canada. The locations and rooms are usually clean and the service is usually good. This property was a motel not a hotel and it was not clear from the images. I was there for four days. I made sure to put the tag for cleaning request on the door for three days in a row. In all three days when I came back nothing had been done in the room and the tag had been change to "do not disturb". I would have fired those lazy cleaners if I was the managers. I had to go and complain to the front desk to get a clean towel after three days.

would saty again if i...

Liked: breakfast was good,pretty clean,i think what help was we had a great end room with outside window and we was able to park right there.lots of restaurants close by.very close to concord pavilion for concerts.
Disliked: bathroom did have dirty walls but over all it was clen.

Exceptional

Good

Liked: Close and convenient to the pavilion.
Disliked: No extra mirror for make up in the bathroom.

Unsafe and uncomfortable

Liked: Q
Disliked: Anyone can walk in any time people selling drugs there a lot parties and that the security wasn?t making you secure him going inside a girls room from time to time . And someone came to ask me I I sold drugs I felt unsafe the two night I spent there