I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Good location, quiet rooms and...

Liked: Breakfast was good, lots of room to sit and a good variety of food. Rooms were comfortable and quiet.

Good

Exceptional

Liked: Very clean and amenities were well stock.
Disliked: Water pressure in the shower was a little to strong for me.

Fabulous

Liked: Very easy to find on a main thoroughfare.
Disliked: Even though I was in the back of the property it was still a little noisy. But the hotel can?t help loud guests vehicles and traffic.

Exceptional

Pleasant

Exceptional

Liked: Stayed 6 nights, room cleaned every day, fresh towels and sheets. Beds comfortable, refrigerator available, large room. Breakfast was awesome and kept replenished.
Disliked: Wi-Fi available but internet was bad. We have AT&T and that may have been the problem. Still, not a big problem.

Very good

Liked: Very spacious and clean room, I appreciated all the amenities.
Disliked: My only observation is that the Shower head needs to be replaced as the water flow is uneven.

Very good