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Best Western Heritage Inn eef
Best Western Heritage Inn, 4600 Clayton Road, Concord, CA | Area: Concord - Pleasant Hill
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3.9
HOTEL RATING: 
GOOD
3.9 out of 5 (478 Ratings)
2.8 miles from Concord centre
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Hotel Description
A sauna hot tub outdoor pool and sun deck make relaxation a breeze for our guests at the Best Western Heritage Inn in Concord where Wi-Fi is also on the house. Many of the 121 spacious rooms at the two-story property come with a wet bar a mini-fridge a work desk a seating area a jetted tub and a separate dressing area. All include free Wi-Fi coffeemakers data ports and cable TVs and non-smoking accommodations can be requested. Corporate travelers benefit from the in-house business center with copy and fax services. The outdoor pool is set in the middle of the hotel's garden courtyard; if the sky clouds over guests move indoors to the sauna and hot tub. Laundry facilities are available and parking is free. The hotel is two blocks from Newhall Community Park and within walking distance of numerous restaurants and stores. Guests catch big-name acts at the Sleep Train Pavilion three miles away or meander among more than 160 shops and restaurants at the Sunvalley Shopping Center eight miles from the hotel. San Francisco is 45 minutes away by car. Oakland International Airport is roughly 34 miles from the property.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
w
Non Smoking
q
Accessible
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Internet In Public Areas
` Free Parking
` Restaurant
` Meeting/Banquet Facilities
` Air Conditioning
` 24-Hour Front Desk
` Hair dryer
` Spa
` Free Internet In Room
` Fax/photocopying
` alarm clock
` Accessible facilities
` AM/FM radio
` Cable/Satellite TV
` Complimentary breakfast
` Complimentary full american breakfast
` Conference facilities
` Data port
` Exterior corridors
` Free local calls
` Front desk
` Ice machine
` Iron
` Late check-out available
` Non-smoking Rooms
` Outdoor pool
` Pool
` Safe
` Souvenir/Gift Shop
` Translation services
` Truck parking
` TV
` Voice mail
` Whirlpool
` Free High Speed Internet
` Free Internet

Best Western Heritage Inn Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.9 out of 5)

Write a review

1

Poor - 1 out of 5

Alexis, Olivehurst Tue, 5 September 2017

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

4

Very Good - 4 out of 5

Alan, San Anselmo, visiting Concord Pavilion Fri, 18 August 2017

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

2

Disappointing - 2 out of 5

Laura C, Napa, CA, visiting Concord Pavilion Wed, 1 October 2014

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

4

Very Good - 4 out of 5

Tino, Visalia, visiting Concord Pavilion Tue, 10 September 2013

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

4.2

Very Good - 4.2 out of 5

Karon Mon, 13 May 2019

Good location, quiet rooms and...

Liked: Breakfast was good, lots of room to sit and a good variety of food. Rooms were comfortable and quiet.

4

Good - 4 out of 5

Mark Mon, 13 May 2019

Good

5

Exceptional - 5 out of 5

Alma Sun, 12 May 2019

Exceptional

Liked: Very clean and amenities were well stock.
Disliked: Water pressure in the shower was a little to strong for me.

4.4

Excellent - 4.4 out of 5

Susan Wed, 8 May 2019

Fabulous

Liked: Very easy to find on a main thoroughfare.
Disliked: Even though I was in the back of the property it was still a little noisy. But the hotel can?t help loud guests vehicles and traffic.

4.8

Exceptional - 4.8 out of 5

Steven Wed, 8 May 2019

Exceptional

3.2

Pleasant - 3.1 out of 5

Anonymous Wed, 8 May 2019

Pleasant

5

Exceptional - 5 out of 5

David Tue, 7 May 2019

Exceptional

Liked: Stayed 6 nights, room cleaned every day, fresh towels and sheets. Beds comfortable, refrigerator available, large room. Breakfast was awesome and kept replenished.
Disliked: Wi-Fi available but internet was bad. We have AT&T and that may have been the problem. Still, not a big problem.

4.2

Very Good - 4.2 out of 5

Genevieve Tue, 7 May 2019

Very good

Liked: Very spacious and clean room, I appreciated all the amenities.
Disliked: My only observation is that the Shower head needs to be replaced as the water flow is uneven.

4.2

Very Good - 4.2 out of 5

Anonymous Sat, 4 May 2019

Very good

3.8

Good - 3.8 out of 5

Daniel Fri, 3 May 2019

Good

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Best Western Heritage Inn 4600 Clayton Road, Concord, CA