Best Western Heritage Inn

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Good

Superb

Liked: I liked how clean everything was the staff was super nice

Very good

Disliked: eggo waffles

Disappointing

Liked: Did not like the noise from the large groups hanging out in the parking lot. Some type of gangster tail gate party right by my window. Front desk said they could not do anything. A lot of smokers and marijuana smokers. Room smelled like cigarettes and pets.
Disliked: The noise that went on outside past midnight, the room smelled bad,

Very good

Bad

Exceptional

Liked: The morning break fast food is delicious and good
Disliked: I love it .

Very good

Liked: it was angood breakfast. checkin was easy & they accomidated my need for a first floor room.

Superb