Best Western Heritage Inn

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Though the location and rooms...

Liked: Room was basic and clean.
Disliked: Pool and hot tub weren't working. This was one of the main reasons I picked this hotel. There was no notification before hand about the pool being down for work. It was very disappointing. Then the TV only had a few channels. We spent the majority of our stay bored.

Superb

Liked: The gentleman at the front desk was amazing at his job.

Will book again!

Liked: Great staff clean room a very quite for a good night sleep

Passable

Very good

Very good

Superb

Very good

Liked: Staff
Disliked: Looked getto a lil.

Awesome stay I loved it

Liked: I work at the Best Western in Reno Nevada and it's just nice to see other BW's and bond with the workers
Disliked: Discount price for employees from different states with proof