Best Western Heritage Inn Guest Reviews
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2.7 miles from Concord centre |
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Alexis, Olivehurst Tue, 5 September 2017
I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.
Liked: The orange juice.
Disliked: Management.
Alan, San Anselmo, visiting Toyota Pavilion at Concord Fri, 18 August 2017
We stayed to see a show at the Concord Pavilion. It was very accommodating.
Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.
Laura C, Napa, CA, visiting Toyota Pavilion at Concord Wed, 1 October 2014
Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.
Tino, Visalia, visiting Toyota Pavilion at Concord Tue, 10 September 2013
Over all we had a great experience with Best Western.
Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.
Eric Fri, 15 March 2024
Room was clean and comfortable....
Liked: Available
Disliked: Exterior and hallways
Breanna Wed, 13 March 2024
Good
Mohinda Wed, 13 March 2024
The price of my stay...
Liked: Room smelled good, acceptable location.
Disliked: Unsanitary of housekeeping. Stained sheets, towels. Bathroom dirty. Hair in tub sink and on linen
Paul Tue, 12 March 2024
Good
Genea Tue, 5 March 2024
Good
Liked: The room was big, roomy, clean, and close to stores and restaurants.
Disliked: A little out dated inside and out for the price. The exterior reminds you more of a Hotel 6 than a Best Western. As well as the energy outside. I saw a few people sitting in a car with seats laid back parked. I can't imagine they were up to anything good, which I thought was weird like they were staking the place. Of course, I hope I'm wrong about my observation. Doesn't sound like anything came of it to my knowledge. Also, the windows/walls are paper thin, you can hear everything, and everyone who walks by.
Sweetkitty Sat, 2 March 2024
Superb
Liked: Fast and efficient
Shaan Fri, 1 March 2024
Exceptional
Liked: Breakfast, room did met my expectations. The facility was nicely maintained and clean thoroughly.
Disliked: The sound around the room. I was staying with my family including 2 kids and their sleep got disturbed due to the noises of people talking outside. There was a group of high school students staying here and they ruined the atmosphere by making noises, spilling garbage etc. Only at that time i noticed that the management could have handled the situation more effectively by making them comply with the mandated guidelines so that other guests could stay in peace
Danae Mon, 26 February 2024
Great place to stay
Liked: Clean, quiet, comfortable bed, great breakfast
Disliked: NA
Maria Thu, 22 February 2024
Exceptional
Liked: Good breakfast
Mondragon Mon, 19 February 2024
Very good