Best Western Heritage Inn Guest Reviews
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2.8 miles from Concord centre |
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Alexis, Olivehurst Tue, 5 September 2017
I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.
Liked: The orange juice.
Disliked: Management.
Alan, San Anselmo, visiting Concord Pavilion Fri, 18 August 2017
We stayed to see a show at the Concord Pavilion. It was very accommodating.
Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.
Laura C, Napa, CA, visiting Concord Pavilion Wed, 1 October 2014
Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.
Tino, Visalia, visiting Concord Pavilion Tue, 10 September 2013
Over all we had a great experience with Best Western.
Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.
Alcala Thu, 23 March 2023
I didn?t even stay I...
Liked: price
Disliked: The room smelled like cigarettes and it was located in a sketchy area. the room itself looked outdated.
Marinus Thu, 23 March 2023
Like a Motel 6 motel.
Liked: The room was clean. Breakfast oke.
Disliked: Dining room was simple.
Anonymous Tue, 21 March 2023
Exceptional
Janet Mon, 20 March 2023
Disappointing
Liked: Breakfast
Disliked: Way too noisy
Hannah Wed, 15 March 2023
Exceptional
Maria Tue, 14 March 2023
Very good
Jacob Mon, 13 March 2023
Very good
Sarah Mon, 13 March 2023
Bad
Steve Sat, 11 March 2023
was okay for a one...
Liked: the room was nice. clean and comfortable for a night stay. The breakfast was 100% worth the stay. OMG who ever they have preparing that meal is amazing. YUM!!!
Disliked: at 1:15 am! a employee was pounding on our door. when I opened it he proceeded to walk away without explanation and started yelling at a different employee down the hall. was very rude. then from 2-3 am there was pounding and what seemed to be a lot of drug activity outside
Suluka Fri, 10 March 2023
Exceptional