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Best Western Heritage Inn eef
Best Western Heritage Inn, 4600 Clayton Road, Concord, CA | Area: Concord - Pleasant Hill
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
3.7
HOTEL RATING: 
GOOD
3.7 out of 5 (460 Ratings)
2.8 miles from Concord centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
A sauna hot tub outdoor pool and sun deck make relaxation a breeze for our guests at the Best Western Heritage Inn in Concord where Wi-Fi is also on the house. Many of the 121 spacious rooms at the two-story property come with a wet bar a mini-fridge a work desk a seating area a jetted tub and a separate dressing area. All include free Wi-Fi coffeemakers data ports and cable TVs and non-smoking accommodations can be requested. Corporate travelers benefit from the in-house business center with copy and fax services. The outdoor pool is set in the middle of the hotel's garden courtyard; if the sky clouds over guests move indoors to the sauna and hot tub. Laundry facilities are available and parking is free. The hotel is two blocks from Newhall Community Park and within walking distance of numerous restaurants and stores. Guests catch big-name acts at the Sleep Train Pavilion three miles away or meander among more than 160 shops and restaurants at the Sunvalley Shopping Center eight miles from the hotel. San Francisco is 45 minutes away by car. Oakland International Airport is roughly 34 miles from the property.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
w
Non Smoking
q
Accessible
E
Fitness Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Internet In Public Areas
` Free Parking
` Restaurant
` Meeting/Banquet Facilities
` Air Conditioning
` 24-Hour Front Desk
` Hair dryer
` Spa
` Free Internet In Room
` Fax/photocopying
` alarm clock
` Accessible facilities
` AM/FM radio
` Cable/Satellite TV
` Complimentary breakfast
` Complimentary full american breakfast
` Conference facilities
` Data port
` Exterior corridors
` Free local calls
` Front desk
` Ice machine
` Iron
` Late check-out available
` Non-smoking Rooms
` Outdoor pool
` Pool
` Safe
` Souvenir/Gift Shop
` Translation services
` Truck parking
` TV
` Voice mail
` Whirlpool
` Free High Speed Internet
` Free Internet

Best Western Heritage Inn Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.7 out of 5)

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1

Poor - 1.0 out of 5

Alexis, Olivehurst Tue, 5 September 2017

I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

4

Very Good - 4.0 out of 5

Alan, San Anselmo, visiting Concord Pavilion Fri, 18 August 2017

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

2

Disappointing - 2.0 out of 5

Laura C, Napa, CA, visiting Concord Pavilion Wed, 1 October 2014

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

4

Very Good - 4.0 out of 5

Tino, Visalia, visiting Concord Pavilion Tue, 10 September 2013

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

3.6

Good - 3.55 out of 5

Jayda Tue, 12 February 2019

Good

Disliked: My toilet was flooded not working would not flush

3.4

Pleasant - 3.35 out of 5

Tiffany Tue, 12 February 2019

Pleasant

Liked: Staff were all great.

2.7

Fair - 2.7 out of 5

Cassie Wed, 6 February 2019

Passable

3.4

Pleasant - 3.35 out of 5

Anonymous Tue, 5 February 2019

short stay, just what I...

Liked: good breakfast. location was perfect for the needs of my trip
Disliked: small pillows were not very comfortable

5

Exceptional - 5.0 out of 5

Liz Wed, 30 January 2019

I will stay there again!

Liked: Everything in the hotel was wonderful, the breakfast was really delicious
Disliked: N/A

2.1

Disappointing - 2.1 out of 5

Constance Tue, 29 January 2019

No pleased

Disliked: There were ants in the bathroom! In the tub, on the sink and around the toilet

5

Exceptional - 5.0 out of 5

Jade Mon, 28 January 2019

Exceptional

Liked: The fact the lady at the desk called to ask if the room was good
Disliked: Nothing the place could control but the fast food places had rude people

5

Exceptional - 5.0 out of 5

Margie Mon, 28 January 2019

Great overall experience

Liked: The maintenance man, Michael, was very quick to solve a phone issue. I am handicapped and the ice machine was quite a distance from my handicap room. Michael was very kind and retrieved some ice for me. Appreciate it!
Disliked: Didn't like having to pay a $100 room damage fee up front.

2.7

Fair - 2.7 out of 5

Alejandra Thu, 24 January 2019

Ok last minute booking.

Liked: Breakfast was good.
Disliked: Noisy, and transients around property.

4.8

Exceptional - 4.8 out of 5

Nicole Wed, 23 January 2019

Exceptional

Liked: Went with my bf to celebrate New Years. location was good, stuff nice.

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Best Western Heritage Inn 4600 Clayton Road, Concord, CA