Best Western Heritage Inn

Wouldn’t stay there again

Liked: Nothing
Disliked: Not nice at all smelled funny rooms were small old musty didn’t have enough towels

Pleasant

Liked: The hot tub was cute, the restaurant they had in the hotel was very very good. Probably the only good thing about that stay.
Disliked: I got charged the $111 for the room plus $100 deposit was told that I would get my deposit back 3-5 days after I checked out. Well the charge went through and they charged me $161 and kept $50 of my deposit which is crazy bc we even gather the trash and dirty towels together. So not sure why they kept $50! Didn’t get an explanation either. I called the property and I was told to call back when the manager is there. Which i definitely will. If not I’ll dispute it through my bank.

Good

Liked: Good for the price
Disliked: No breakfast included

Good

Very good

Liked: It was quite clean

Very good

It was okay, for the...

Liked: It was nice to have three beds in one room
Disliked: It wasn’t clean, the sheets had stuff on them before we laid down, the walls were gross, the doors were covered in stuff, there was a roach we killed, and the outlets in the lamps were broken

Exceptional

Improvements needed

Liked: Our room was clean but smelled like dog pee. We could hear banging from the room above and people outside all night talking and arguing. The dinner was good with good food. We were just stopping through on our way home from Florida. The kids were a bit scared due to the people outside all hours of the night.