Best Western Heritage Inn - Chico Guest Reviews
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Calvin, Sacramento, visiting Senator Theatre Chico
Reasonably priced and don't see how it could have been better. Oh wait! One negative - the sunflower seeds and peanuts in the 2nd floor vending machine were really stale. I could not believe it.
Liked: Clean; nice pool and hot tub. Great continental breakfast with hot waffles and eggs. FastWiFi and friendly service.
Christian Tue, 12 August 2025
Bad
Disliked: I was assigned for whatever reason a pet room without being disclosed to me. I did not have a pet with me. I woke up full of flea bites or bed bugs. The general manager Angela offered a full refund and to date I haven’t received it. I contacted several time and never got the confirmation that booking..com needs for the refund. Instead I was told never book through booking.com Which it has nothing to do with the fleas bites. I am still expecting a full refund as promised.
Suzanne Fri, 1 August 2025
Exceptional
Liked: The location, price and room
Debra Fri, 1 August 2025
Pleasant
Olivia Tue, 29 July 2025
Exceptional
Liked: Great staff! Very clean!
Kathryn Tue, 29 July 2025
Very good
Grace111 Fri, 25 July 2025
Superb
Teresa Mon, 21 July 2025
Pleasant
Liked: Very nice staff and comfortable beds.
David Tue, 15 July 2025
Exceptional
Gunisha Mon, 14 July 2025
Great value, very comfortable
Liked: Great breakfast, comfortable clean rooms. Double king room has some separation (although not a door) from the other room. Great value!
Gloria Sat, 12 July 2025
Too Darn HOT!
Liked: The room was spectacular! Very beautiful. Comfortable. Quite large. Good breakfast (would have preferred if they served it later than 9:00am).
Disliked: The room was unbearably HOT! The thermostat would not go below "72 degrees." (Or it will overheat.) Trust me, it was way hotter than 72 degrees. So miserable. I was sweaty. The second night was the hottest day of the year -- approximately 103 -- 105 degrees outside. On the 2nd evening, I begged for relief. They never showed up. Every other hotel in town has efficient AC. This is Chico, CA-- a town where it's the approximate temperature of the sun for 6 months out of the year. I couldn't wait to leave this morning!